For additional support, please email us at firstname.lastname@example.org. We're available 8am – 5pm Monday to Friday (excluding public holidays) and will respond to your query within 2 business days.
Personalised training on Cost Manager is available on request by completing the Cost Manager training request form. Please note additional charges will apply.
Follow these easy steps to download your bill:
You can then view or save the statement as needed.
Online bills will be available from the next bill date after it has been changed to paperless.
No. Cost Manager is web-based bill reporting and analysis solution and will not update information to the actual bill. Adding Line or Account descriptions, or moving services or accounts to different reporting centres will not be updated on your bill.
For assistance with updating the information on your bill, please contact the appropriate service area below:
Account descriptions will display when you register an account in cost manager. Line descriptions from your bill will not display. These can be added or changed in Cost Manager by an authorised user.
No. Cost Manager Customers can have accounts with different bill dates.
Go to the Cost Manager login page and click on the 'Forgot Your Login or Password' link.
If you have forgotten your password, enter your login name in the field provided and click continue. Answer your Security Question, click Continue and create a new password by following the on screen prompts.
If you have forgotten your login, enter your email address in the field provided and click continue. An email will be sent to the email address we have on file with your login information.
For additional assistance, email email@example.com.
Please email firstname.lastname@example.org so that we can unlock your account for you.
To protect the security of your data your Cost Manager Login will be locked on your 6th unsuccessful attempt. Email email@example.com for assistance with unlocking your account.
Please note: this change will take effect from your next billing cycle
Cost Manager offers the convenience of downloading your bill online provided you have updated your bill settings to Paperless Billing. Once you have updated to paperless billing, you will no longer receive a paper bill.
Changing to paperless bills needs to be done at least 72 hours before the bill date. If you changed this within this period, your next bill will be paperless.
Accessing Cost Manager from an incompatible browser may result in a loss of some functions.
Please contact your internal ITC team for assistance to upgrade your browser.
First, export your data to .csv format and then open the created file using Microsoft Excel.
Additional detail can be viewed by clicking on the hyperlink in a summary report or graph. To view detailed data, select Detail from the top menu bar, and select the appropriate report. This will produce a new report which can be exported to .pdf or .csv.
Check that pop ups are not being blocked by your browser. If pop ups are allowed and you continue to receive an error on page message, please contact your ICT department.
Cost Manager is a web-based reporting solution that can be accessed by any internet enabled computer.
For best results, we recommend using a PC or laptop as tablet and smartphone devices may limit some functions of Cost Manager.
Our Cost Manager Monthly & Daily solution uses data feeds from the previous day to track usage trends and patters, and allows you to respond to abnormal usage to ensure staff are on the right plans for their needs.
If you are a Cost Manager Summary or Cost Manager Monthly subscriber, please contact us at firstname.lastname@example.org to arrange an upgrade to your package.
Cost Manager does not report on this and your Spark Client Manager or Business Representative can advise on Toll Free reporting options.
You can see 12 months statements from the first bill,after you have chosen paperless billing, and 3 months report data from the time you have registered for Cost Manager.
All statements and reports can be exported in .pdf or .csv format to be stored indefinitely. It is your responsibility to store your paperless bills on your system for 7 years to meet your tax obligations.
This will appear within 72 hours of the bill date. Allow for this when scheduling a report to be run each month.
Service numbers follow an account number unless they have been assigned to a lower node in a hierarchy. Before you can allocate a service number, the account that they are billing to needs to be moved from the Corporate/Unallocated node.
Depending on your business requirements, you may not be able to view all accounts in Cost Manager. The Cost Manager Administrator in your company will be able to view all your Spark accounts. Please contact your Cost Manager Administrator for assistance if you are unable to view particular accounts.
Go to Detail and select Service & Equipment Report.. Click View Report.
You will see the From Date and the To Date. showing the rental billing period information.
The dropdown list displays up to only 100 nodes or branches.
Additional nodes can be viewed by adding these to your Favourites.
Go to Setup, then Edit Levels. Click View. Select the Node. Click Add to Favourites. This node can be viewed from the Level drop down box.
Cost Manager shows all charges billed to your Spark bill.
Local calling is summarised as it appears on your paper bill.
Yes. Cost Manager analyses call details even though a toll threshold is in place. Some calls will not be detailed due the system thresholds set up by spark (eg, Local Calls).
Please contact us if you would like a Threshold set up on your paper bill.
Cost Manager displays the Account number that is recorded on your bill.
Once a report has been deleted, it cannot be recovered. The report will need to be set up again.
These charges and credits show similarly to how line level charges (e.g. rentals and calls) show against a service number. The account number will show on the Edit Levels page only when Services is selected and can be allocated to the level of the hierarchy that you want these charges to appear. This offers flexibility in how you allocate your costs.
Upgrading to a different package will take place over night. Please contact us at email@example.com if you do not see any changes to your package after 24 hours.
Yes. A service number must appear at the same or lower level in a hierarchy than the Spark account it bills to. An account number can be moved anywhere in the same branch without affecting where the service number sits if this rule is maintained.
If a user tries to allocate an account to a lower level in a hierarchy than a service number then the rule must still apply and the line number will be moved to satisfy this rule.
This rule also applies for 'Split' service numbers. A service number cannot be split between two accounts at different levels of a hierarchy.
The Cost Manager Administrator can upgrade the subscription by going to Setup from the main menu bar, and selecting Packages found in the Account Information area. Simply select the package that your business needs.
The Cost Manager administrator for your organisation can cancel the subscription by emailing us at firstname.lastname@example.org.
All hierarchies and customised reports that you and others in your organisation has previously set up will be deleted and cannot be recovered.
Cost Manager is available to medium and large sized Spark customers.
A senior member of your organisation will need to request the Cost Manager subscription. This will be checked against the Authorised parties on the Spark account, and we may need to contact your business if a request is made by an unauthorised person. This helps to ensure that information about the Spark account is delivered in the right hands.
For most businesses, an authorised person would be the:
The Cost Manager Administrator for your organisation will be provided with full access rights to view all of the Spark account information in Cost Manager, so it is important that an appropriate authorised person is selected as your Administrator.
Yes. Our Cost Manager Monthly subscription provides access for 10 users. This can be increased in bundles of 15 additional users for an additional monthly fee. Please refer to our pricing for additional information.
The Cost Manager Administrator will need to change the login details to another user before he or she leaves. They can do this by going to Setup then selecting Personal Information and updating their details to the new user. Once this happens, the old login details will no longer be applicable.
If they have already left, please email email@example.com to have the user name and password changed.
In most cases, the Administrator will be the person who provided you with a Login name and password. If this person has left, or you have forgotten who this was, please email firstname.lastname@example.org for assistance.
A Service Number is usually a telephone number and is the level that charges appear.
A Node is a level of a hierarchy. This is also known as a Branch. Cost Manager Monthly users can create multiple hierarchies and can assign user access, accounts and service numbers to different nodes.
Public Hierarchies can be viewed by all users in your company.
A Private Hierarchy can be created by Cost Manager Monthly subscribers and can only be viewed by the person who created the hierarchy. Creating a private hierarchy allows a user to experiment with different scenarios for reporting and analysis purposes.
An Active hierarchy is used to view Summary and Detail reports and the Cost Allocation page. A Master hierarchy is used to allocate access to other users in your business. By default, the Master hierarchy is set as the Active hierarchy.
Cost Manager provides reports using data selection from bill periods, or from calendar months. By selecting a calendar month, you can see all calls that were made in that month, regardless of the date of the bill that they were billed on.