A 30 day minimum payment applies to our Home Packages and calling plans. If you change or remove your plan or package within 30 days you will still be charged for the full month.

Home Package, Broadband and Residential Terms and Conditions apply.

Broadband

Broadband is not available in all areas, factors such as distance from our equipment or the network's capacity, means we may be unable to deliver Spark Broadband to a specific address.

National calling terms and conditions

Our Home Packages require you to have your broadband, landline and toll calling with Spark. National Calling applies to direct dial voice calls from your home line to landlines in New Zealand, all calls are for up to 2 hours, after 2 hours you will be charged 24c per minute. Excludes calling cards 059, 0161, premium numbers (0900 and any International equivalent), calls made via Home 0800 or International 0800.

Mobile terms and conditions

Mobile calling applies to calls made to standard New Zealand mobiles and calls for up to 2 hours, after 2 hours you will be charged 0.39c per minute. Does not include calls to mobiles of overseas visitors roaming in New Zealand.

Fair Use Policy

Fair Use Policy applies on the Weekend National and Mobile calling plan. View the policy.

Home Phone services

Talk It Up Neighbouring Area and Talk It Up NZ and Overseas are not available on our new packages. Other Talk It Up products, My Favourites, Freedom or Smartphone services on your phone line will be moved across automatically to your new package.

Data allowance

Extra data is charged at $1.00 per GB on the 40GB and 80GB plans or 50c per GB on our 150GB plan. Or, if you prefer you can choose to limit your speed once you reach your monthly allowance and you’ll never pay any extra for data.

Traffic management on the Unlimited Data plans

We may use traffic management policies to ensure that the available bandwidth on the network is shared fairly and efficiently between all users. Certain types of traffic may be de-prioritised so that general web-browsing, real time applications like Skype, online games and streaming video services perform better. For more information about traffic management, see here.

Contract term

If you choose to sign up with Spark Broadband for on a 12 month contract, you will receive a free wireless modem and a free standard connection. If your service is disconnected prior the completion of that minimum contract period, you will be charged an early termination fee of $199. Subject to any minimum term or notice period (where an early termination fee may apply), charges will stop 30 days after we receive your notice to terminate a Service, unless we agree that charges will stop earlier. Home Package, Broadband and Residential Terms and Conditions apply.

When you sign up with Spark broadband on an open term contract, you will be charged the standard broadband connection fee of $99 and you will have to provide your own modem.

6 month contract is only available on ADSL broadband and the line must stay with Spark for a minimum of 6 months or you will be required to pay the broadband connection charge of $99. The modem must have a Telepermit. New to Spark landline customers are also eligible for the $63 Access re-connection fee waive offers.

Installation and connection fees

A broadband wiring charge of $199 may apply if, for example, you have an alarm or more than 5 phone jack-points in use. Charging for Spark Broadband commences once service is connected to our network. A 30 day minimum payment applies to our Home Packages and calling plans. If you change or remove your plan or package within 30 days you will still be charged for the full month.