How Prepaid works
Our Rollover Value Packs renew every four weeks (28 days), unless stated otherwise. The minutes and data allowances you get in our Rollover Value Packs expire 365 days after you buy them, unless used up or replaced by newer allowances. SMS allowance included in the Value Packs expire 28 days after you buy them. The minutes included in Value Packs can be used any time of the day or week. They are for National calling only.
Our Data Lovers Rollover Packs renew every 4 weeks (28 days). The data allowances you get in our Data Lovers Rollover Packs expire 365 days after you buy them, unless used up or replaced by newer allowances. Socialiser data included in the Data Lovers Packs expire 28 days after you buy them. Minutes and texts are charged at casual rates.
See below for details on how Rollover works under Things you need to know – Rollover
All rates are GST inclusive.
When travelling overseas, voice, SMS and data roaming charges apply. Go to view roaming charges
Casual rates apply after the included minutes, data or text allocations have been used.
Renewing your pack
All our Value Packs and Data Lovers Packs are set to auto renew every 4 weeks.
You can Auto Renew with debit or credit card which automatically buys your extra from your debit or credit card each month. Or you can renew automatically with your prepaid balance. Go to Ways to top up
To ensure you have sufficient balance we recommend you set up Auto Top Up. If your balance is less than needed we'll text you to let you know you need to top up. If you don't top up we will text you to let you know the subscription has been placed on hold for up to five days. You will be charged at the Prepaid Plans casual rates over this time. If you don't top up we will text you to let you know the subscription has not been renewed and then you'll be able to top up and re-purchase a subscription. If you do top up during this 5 day period please note your original renewal date will stay the same (for example if you purchased your Value Pack on 21 October and did not have enough credit to automatically renew on 18 November but you top up on 22 November your extra next renewal date will be 16 December). To make the most of your Value Pack we encourage you to top up before your renewal date.
If your Auto Renew card payment fails your Value Pack or Extra will be put on hold for five days. You'll need to top up to complete the purchase of your Value Pack or Extra.