Print this pageADSL Unlimited Data Broadband Offer Summary

Service overview

Service description

ADSL is our standard broadband service for residential customers. It connects your home to our network via a copper connection to your house. From there, we connect you to the internet using our extensive international network.
ADSL Broadband and landline means you’ll get a landline and a phone number as well as your broadband. The landline connects you to the public phone network so you can make local, national, international and mobile calls from your home phone.

Availability

Our ADSL Broadband services are available in almost all areas of New Zealand. So if there are copper phone lines running in your area, there's a good chance you can get broadband as well.

Service Charges

Unlimited ADSL Broadband + landline 6 month promotional offer

This package comes with a landline. Local calls are free.

Unlimited Naked ADSL Broadband 6 month promotional offer

This package doesn’t include a landline.

Both options also come with:

1. Spark Security Suite - 5 free McAfee Security licenses for all broadband customers

2. Email - Free premium email service from Yahoo!

3. 24/7 Help and Support - over the phone and online, including a live webchat service

4. Access to Spark Thanks Loyalty programme.

5. Access to our Bundle Up Bonus.

Additional Data Charges

Not applicable

Set Up Charges

You will get a free standard connection. The copper connection to your house must be in place. If a new connection is required there may also be an Access connection charge.

Access Type

Copper ADSL
For more information about access types, click here.
For more information about broadband speeds and performance, click here.

Other Information

Eligibility

Available for new Spark Broadband customers and only available on Unlimited ADSL Broadband + Landline and Unlimited Naked ADSL Broadband who sign up to a 6 month plan.

Not available with Fibre, VDSL and Rural Broadband plans.

Offer available for a limited time.

Minimum Contract Period

6 month contract applies.

Early Termination Fee

You'll need to pay a fee of $199 if you cancel the contract early.

Other Requirements

To get Naked ADSL you will also need to receive your monthly bill online.

Notice Period

If you want to cancel your broadband service, you'll need to give us 30 days notice.

Traffic Management

We don't place any artificial speed restrictions on our broadband plans, unless you have selected the 'Slow down your connection' if you reach your monthly data cap option. This means that you will receive the best speed we can provide at any point in time. In the future we may have to amend this policy to ensure we continue to provide our customers the best possible experience on our network. If we make any changes to this policy which will have a material impact on you we will let you know.

Fair Use

We don't run a Fair Use Policy on any of our ADSL Broadband plans.

Effects On Other Services

ADSL Broadband: As ADSL runs over a standard phone line it doesn’t have adverse effects on other services in your home, like a monitored alarm, SKY TV or a fax machine. We always recommend checking with the provider of any existing services like these to make sure they will operate with this service. Also be aware that in the event of a power outage, your phone line will continue to work as normal (so long as your home phone does not require power), but broadband will not.

Naked ADSL Broadband: Naked broadband means you will lose your landline. If you have a monitored alarm, medical alarm, fax, or order pay per view movies, these services will no longer work without a landline. If you need those services, Naked broadband is not for you.

Other Charges

Our ADSL packages also come with a landline. Your local calls are free. We do charge for national, international and mobile calls, but have a range of calling plans to suit most people.

In some cases you might need to pay a $199 broadband wiring fee. Typically, this happens if your connection is brand new, your line has been disconnected for some time, you're using more than 5 jackpoints in your house, or you have a monitored alarm.

See Broadband terms and conditions on our website for more details on this.

Disputes

Telecom is a member of the Telecommunication Dispute Resolution Scheme.

All prices include GST.

This document is only a summary. If you’d like the full detail, our website has the legal broadband terms and conditions.