Find out how to manage your leased devices if you're a Modern Mobility administrator.
Your monthly fees for your leased devices, mobile plans and service management subscriptions are charged in advance and appear on your monthly Spark invoice.
Pro-rata charges are applied to your mobile plans and service management fees only if they've been active for less than a month.
The monthly device leasing fee is charged whether the mobile connection or service management subscription is connected or not.
Request a repair
If a device is damaged, we may be able to repair it for you. If the device is out of warranty you may need to cover costs. To send the device for us to assess and repair, log a request from your self-service portal.
There are two ways to send a request via your Portal.
You can also complete this form. Go to Request a Device Repair form