Travelling overseas? Learn about your roaming options with Spark. Find out how to solve roaming problems, and who to contact while you're overseas.
Who to call if you have a roaming problem
From within New Zealand, call 0800 GOOD2GO ( 0800 466 324).
From anywhere else in the world, contact the International Roaming Helpdesk. They're available 24/7. Call +64 3 371 0866. This is a free call from a Spark mobile.
Free calls from landlines are available in the following countries:
You can also email: firstname.lastname@example.org
Lost or stolen devices
Contact the International Roaming Helpdesk on +64 3 371 0866 if you lose your device or it gets stolen. They're able to block your SIM.
If you don’t block your SIM straight away, you'll get charged for all calls made and data used until it's blocked.
Change any passwords, or other important information, stored on your device as soon as you can.
Making calls while roaming
Make sure the numbers in your contact list are in the international format so you can make calls and send texts without any issues.
All Spark mobiles and tablets offer +code (aka plus code) dialling. This lets you make calls, while roaming, without dialling the international access code.
Enter +, then the country code (for example 64 for New Zealand, 61 for Australia) followed by the phone number without the leading zero. For example:
Access voicemail while roaming