Please configure

Set up and join a Spark audio conference

Learn how to set up and join a Spark audio conference from New Zealand or overseas. Find out how to use the host controls, record your conference and some tips for running a successful conference.

  1. Call the Spark audio conferencing helpdesk on 0800 65 65 77 to arrange a conference code
  2. Send a meeting invitation to your participants. Include the conference code and instructions for joining the conference.
  1. Dial 083038
  2. Wait for the voice prompt
  3. Enter your conference code
  4. If you're the conference host, enter your PIN

Each participant is announced as they join or leave the conference.

The conference host can choose to set up a tone instead which sounds when people join or leave. To do this, change the setting in the Intercall Online (IOL) portal or contact the Spark audio conferencing helpdesk on 0800 65 65 77.

  1. Dial the access number from a landline using the table below
  2. Wait for the voice prompt
  3. Enter your conference code
  4. If you're the conference host, enter your PIN
 

Things to note:

  • These phone numbers are subject to change. Check the table before each conference.
  • New Zealand mobiles may not be able to access international free phone numbers
  • If you're unable to use the free phone numbers, join by dialling +64 9 379 4086 instead

If you're the conference host you can use your phone's keypad to control options during the conference. The most common options are:

  • *9 Start or join a sub-conference
  • *2 Start or stop recording the conference
  • *7 Lock the conference
  • #7 Unlock the conference
  • *# Get a count of the participants in your conference
  • *4 Take a private roll call
  • #99 Disconnect all participants except the host
  • *3 Change the entry or exit method
  • *5 Mute all participants
  • #5 Un-mute all participants
  • *0 Get operator assistance
  • ** Hear a list of the available keypad commands
  • *6 Mute your own line
  • #6 Un-mute your own line

Things to note:

  • Don't use any hold functions on your phone during the conference. They may play music or tones into your conference.
  • If you need help, dial *0 to speak to an operator

The conference host can record the conference.

  • To start recording, dial *2
  • An announcement will tell participants that the conference is being recorded
  • To stop recording, dial *2 again
  • You can download the recording after the meeting ends. The conference owner will receive an email when it's ready for download in the Intercall Online (IOL) portal.
  • Send an agenda in your meeting invitation so everyone can be prepared. Let everybody know what time the meeting starts, the access number and conference code.
  • If you're going to discuss a document, send it to everyone before the meeting
  • Identify yourself before speaking
  • Make introductions
  • Locate the microphone centrally and avoid noise such as rustling papers
  • Use the mute options during the conference to reduce background noise
Was this article helpful for you?
Thanks for your feedback.
Thanks for your feedback.