The government has confirmed that broadband and landline connection services are considered essential services during emergency situations. That means that our Local Fibre Company partners will continue providing this service during COVID-19 Alert Level 4.
To help keep people safe during this time and to make sure we’re prioritising those with the most urgent need for connectivity, there may be some changes to how your order is managed.
What this means for you
Important: Please rebook if you’re unwell or you or someone in your home has, or could have, been exposed to COVID-19
If you or someone on your property is unwell, has returned from overseas in the last 14 days, has COVID-19 symptoms, has been tested for COVID-19 and is waiting for the results, or has tested positive for COVID-19, please rebook your technician visit to take place at least 14 days after everyone is well. You can rebook by contacting your Local Fibre Company directly. Or if your Local Fibre Company is Chorus, you can rebook using the Fibre Tracker. There's no charge to rebook.
Frequently asked questions