Your usage always refreshes just before your bill date. It’s normally one day before, but if your bill is delayed by public holidays or weekends your usage will have already reset a few days beforehand.
If you are past your bill date and your usage has not reset, try rebooting your mobile phone so it reconnects to the mobile network. If this doesn’t fix the problem, double check on MySpark or the Spark app that your usage period has passed its renewal date. If you are still having problems please contact us so we can look into it for you.