To process your bill, our systems need a reference number.
Usually the reference is your landline number, but if you have a Naked Broadband connection or Wireless Broadband you won’t have a landline number to use.
If you have Wireless Broadband or Naked Broadband, there will be a number on your bill for this service. It may be an 027 mobile number, a local phone number, or a billing reference number starting with 166. To enable billing every plan has a number associated with it. This is the case even if you don’t have a landline.
Sometimes we will also charge interest free payments and/or your mobile insurance to a separate reference number instead of charging it to a mobile number.
You could also see a billing reference number when we charge mobile phones and accessories to your account rather than to a mobile number.
Put simply – these numbers can look confusing, but they won’t change the amount you'll be charged at all.