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Manage and monitor business broadband use

Keep on top of things with usage alerts – we’ll send you an email or text if you reach 80% and 100% of your monthly plan limit so you always know where you're at. We aim to send the alerts in real time so you know exactly where you’re at.

The alerts are simple to set up. Just sign in to MySpark. 

Sign in to MySpark

  1. Select Usage
  2. Select Usage alerts
  3. Enter your Email address or Mobile phone number
  4. Select Save

Don’t have MySpark yet? Sign up now

For more on managing your business broadband use, take a look at the topics below.

Sign in to MySpark to check how much you've used for the month.

Your broadband usage will appear on the Overview page. The bar graph shows how much you've used for the month.

If you are close to your data limit and think you need more, it’s free to upgrade while you're signed into MySpark. And if you pick our unlimited plan, you’ll never have to worry about checking your usage again.

From MySpark, you can also:

  • Change your data plan if you need more
  • View your bill
  • Manage your other Spark services

 

Data downloads and data speeds are calculated using two different measurements:

MB

Downloads are measured in bytes: Megabytes (MB), Gigabytes (GB) and so on. Each increment is one thousand times larger than the one before it. For example, if you download a 500MB file, that's 0.5GB of your monthly data allowance.

Mbps

Speed is measured in megabits per second. There are 8 bits in a byte. Therefore, if you connection speed is 100Mbps, you can download 12.5MB of data per second. If a movie you download is 1GB in size, it will take 80 seconds to download at this speed.

If you want to keep track of your usage when downloading, the speed of your connection has no bearing on how much data you are using. The important information is the size of the file being downloaded. This is what will affect your cap.

When you go over your data limit, we'll charge you for blocks of data. It costs $5 per 5GB, up to a max of $50. After that, you’ll charged as though you were on the unlimited data plan for the rest of the month.

So, if you find you’re regularly getting close or going over your limit, take a look at our unlimited plan. It could actually end up saving you money. And you get all the data you need. See all plans

To keep an eye on your monthly data usage, you can check online any time at MySpark or the Spark app. You can also set up broadband usage alerts – they’ll let you know when you reach 80% and 100% of your monthly limit.

 

If you have your mobile and broadband with Spark, keep an eye on both with our Spark app. You’ll have everything you need to know about your Spark mobile and broadband plan in one place.

You can download it from the App store or Google Play now.

Google PlayApp Store