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Question my bill
Take a look at understanding your bill and see if that helps explain things. Understand my bill
If you need a quick answer to your query, you can also message our team. Message us
Request a refund
If your account is in credit because you cancelled it, or because of an overpayment, we'll sort it out for you. You can ask for a refund by completing the following form: Refund request
We can pay your refund within 7–10 working days by:
- Crediting your NZ or overseas bank account
- Transferring the balance to another Spark account (the same legal entity); this excludes Prepaid accounts
- Donating your refund to Spark Foundation to support its community programmes
After six years, any unclaimed account balance more than $100 will go to the IRD. This complies with the Unclaimed Monies Act.