Pay my bill

• Make a one-off payment by credit or debit card, or POLi. POLi allows you to pay directly from your bank account via your internet banking service. Pay a bill

Internet banking

• Find Spark in the payees list or add our account number to your payees list: 01-1820-0000123-000
• Use your Spark account number in the reference field
• You can pay from overseas:
  • Use the swift code ANZBNZ22
  • Use the bank address ANZ Centre, 23-29 Albert Street, Auckland
• You can get a reminder three days before your bill is due, either by email or text if you have a Spark mobile. If you want to set this up, you can do so in MySpark. Set up a bill reminder

Please note that we are no longer accepting Diners Club cards for payments.

You can find the Spark app in the Google Play Store or the App Store. Download the Spark app

1. Open the app and select the Billing tab.
2. Select Pay bill.
3. Follow the remaining onscreen instructions. You can pay by credit or debit card, or POLi.

• Set up direct debit to automatically pay your bill from your bank account on the due date. To set this up, use MySpark or the Spark app.
  • Set up a direct debit using MySpark by selecting Set up a monthly payment in the Bill & payment screen. Set up a direct debit
• Set up a direct debit using the Spark app by selecting Set up a monthly payment on the My bill screen
  • The direct debit will only come into effect from your next bill. If you select the checkbox to allow payment for your current bill, the first payment will be taken that day.

You can make changes to an existing direct debit in MySpark. Manage my monthly payments

• Pay your bill from your Visa or Mastercard on the due date. To set this up, use MySpark or the Spark app:
  • Set up a recurring payment using MySpark. Set up recurring payment
  • Set up a recurring payment using the Spark app by selecting Set up a monthly payment on the My bill screen

  Note: The credit/debit card surcharge for all cards, including one-off and recurring payments, is 0.6% (plus GST, if any).

• The recurring payment will only come into effect from your next bill. If you select the checkbox to allow payment for your current bill, the first payment will be taken that day.  
• You can make changes to an existing recurring payment set up in MySpark. Manage my monthly payments

Call Spark Service Express on 0800 000 000 to make a payment with a Visa, MasterCard, Prezzy Card or American Express card.

The credit/debit card surcharge for all cards, including one-off and recurring payments, is 0.6% (plus GST, if any).

You can avoid these charges by paying with POLi instead. POLi allows you to pay directly from your bank account via your internet banking service. Pay a bill using POLi

Please note that we are no longer accepting Diners Club cards for payments.

• Take your Spark invoice with you
• A $2.30 fee applies when you pay your bill at a Post Shop. Find your nearest Post Shop
• Spark stores accept payment by cash, EFTPOS and credit or debit card. Find your nearest Spark store
  • A charge of up to 0.6% applies if you pay by credit or debit card at a Spark store
• It can take up to two business days for us to receive these payments

• Contact your card provider to set up an automatic payment using your rural charge card
• Eligible rural charge card companies are:
  • Farmlands
  • Ashburton Trading Society (ATS)

• In your payment's reference details, include how you're splitting the payment
• When you make a payment, include in the reference details the:
  • Payment date
  • Total amount paid
  • Breakdown of how much is to go into each account
• If you enter an account number when internet banking, the whole payment will go into that account
• Let us know when you've made a payment:
  • payments@spark.co.nz
  • Fax: 0800 279 399
  • Payments Team 
  • Spark New Zealand Ltd
  • PO Box 90707
  • Auckland

You can avoid these charges by paying with POLi. POLi allows you to pay directly from your bank account via your internet banking service. Pay a bill using POLi