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Manage Spark with Webex
Welcome to Spark with Webex help
Here you’ll find everything you need to set up and manage Spark with Webex - whether you’re an administrator managing your organisation or a user getting started. Explore step-by-step guides, download the Welcome Pack and get tips to make calling and collaboration seamless across all your devices.
I am an administrator
Learn how to set up and manage your Spark with Webex organisation efficiently. From onboarding users and assigning roles to configuring security settings and optimising call management, these guides will help you streamline your Webex experience.
Getting your business started
Set up your organisation, licenses, and subscriptions in Webex. Learn how to manage partners, portals, and trials.
Manage users, permissions, and services like calling, meetings, and messaging in Control Hub.
Manage users, roles, and contacts in Webex Control Hub
Modify and filter user lists – Adjust service licenses, filter by roles, account types, or Webex sites.
Add users to your organisation – Learn different ways to add users manually.
Ways to add users | Manual user addition
Manage organisation contacts – Keep your contact list updated.
Assign account roles – Define user permissions and responsibilities.
Resend invitation emails – Help users get started by resending invites.
Account and call management
Reset your Webex password – Recover access to your Webex app.
Set or reset your voicemail PIN – Secure your voicemail with a new PIN.
Manage hunt groups – Distribute incoming calls efficiently.
Manage call queues – Optimize call routing for better customer experience.
Create and configure schedules – Set business hours and call routing rules.
Settings and security
Software restrictions – Manage approved applications and prevent unauthorized software.
View Webex software restrictions
Authentication – Implement secure login methods to protect user access.
Learn about Webex authentication options
Monitoring – Track system activity, identify risks, and optimize performance.
Explore Webex monitoring tools
Security overview – Get insights into security policies and best practices for Webex.
Webex services and features
Services – Overview of Meetings, Calling, Insights, Messaging, Hybrid, Scheduling, Content, Edge, Contacts, Events, Polling, and Webinars.
Support for contacts display on non-Cisco phones
If you're using a non-Cisco desk phone (such as Yealink), you may notice that contacts don't display automatically. This is a known limitation that Cisco is working to address in a future update.
In the meantime, we have a workaround solution that allows you to display your enterprise contacts on your non-Cisco device using the Virtual Extension feature in Control Hub.
First-time setup process
If your contacts are not showing on your non-Cisco phone, follow these steps:
- Log in to Control Hub
- Navigate to Management > Users in the left-hand menu
- Select Contacts > Manage Contacts > Create or edit via CSV
- Download the CONTACTS CSV file
- Navigate to Services > Calling
- Select Features
- Scroll down and select Add New under Virtual Extension
- Ensure Organisation is selected, then select the link 'Open the bulk editor’
- Download the CSV template
- Edit the virtual-extension CSV file and keep only 'Organisation' in column A (delete all other rows)
- Open the org-contacts CSV file you downloaded in step 4
- Copy the contacts data into the virtual-extension CSV file and save it (leave column B blank)
- Back in Control Hub, upload the CSV file into the virtual extension dialogue
All connected devices will synchronise the contacts (almost instantaneously), and contacts will be available under the enterprise contacts screen on your device.
Note: Some devices may need to be manually refreshed. On your device, select Options and then Update.
Updating contacts in the future
To update the phone contacts list again:
- Navigate to Services > Calling
- Select Features
- Scroll down and select Add New under Virtual Extension
- Ensure Organisation is selected, then select the link 'Open the bulk editor’
- Select Download Data and amend the CSV file with your updated contacts
- Upload the updated CSV file
I am a user
Learn how to set up and manage your Spark with Webex efficiently. Whether you're signing in for the first time, managing your account settings or exploring advanced features like call forwarding and noise removal, these guides and resources will help you optimise your Webex experience.
Getting started with Spark with Webex
Quickly sign in for the first time on desktop or mobile, verify your email address and set up your password.
Sign in for the first time - Webex app
User Hub is your dashboard for managing your Webex account. Schedule and join meetings, webinars, and training sessions, and manage your account settings for meetings, calling, and devices, and more.
Account and call management
Set or reset your voicemail PIN – Secure your voicemail with a new PIN.
Listen to or read your voice messages
Webex Academy - Online training
Cisco’s Webex Academy provides all Webex customers with a wide range of online training modules suitable for all users in your business. Visit Webex Academy and log in with your Webex credentials to get started.
We highly recommend the following tutorials:
Webex Foundations Calling: The Webex Foundations Calling course helps users take advantage of the power of Webex Calling. Whether you are making calls from your laptop, app, mobile device, or video conferencing device, this course can help.
Go to Webex Foundations Calling
Webex Foundations Messaging: The Webex Foundations Messaging course helps users take advantage of the power of messaging in the Webex App.
Go to Webex Foundations Messaging
Webex Foundations Meetings: This course helps learners take advantage of capabilities of Webex meetings.