Manage Spark with Webex as an administrator

Set up your organisation, licenses, and subscriptions in Webex. Learn how to manage partners, portals, and trials.

Get started with setup

Manage users, permissions, and services like calling, meetings, and messaging in Control Hub.

Get started with Control Hub

Modify and filter user lists – Adjust service licenses, filter by roles, account types, or Webex sites.

Users list in Control Hub

Add users to your organisation – Learn different ways to add users manually.

Ways to add users | Manual user addition

Manage organisation contacts – Keep your contact list updated.

Manage organisation contacts

Assign account roles – Define user permissions and responsibilities.

Assign organisation roles

Resend invitation emails – Help users get started by resending invites.

Resend an invitation email

Reset your Webex password – Recover access to your Webex app.

Reset your password

Set or reset your voicemail PIN – Secure your voicemail with a new PIN.

Reset your voicemail PIN

Manage hunt groups – Distribute incoming calls efficiently.

Manage hunt groups

Manage call queues – Optimize call routing for better customer experience.

Manage queues

Create and configure schedules – Set business hours and call routing rules.

Create a schedule

Software restrictions – Manage approved applications and prevent unauthorized software.

View Webex software restrictions

Authentication – Implement secure login methods to protect user access.

Learn about Webex authentication options

Monitoring – Track system activity, identify risks, and optimize performance.

Explore Webex monitoring tools

Security overview – Get insights into security policies and best practices for Webex.

Go to the Webex security overview

Services – Overview of Meetings, Calling, Insights, Messaging, Hybrid, Scheduling, Content, Edge, Contacts, Events, Polling, and Webinars.

Explore Webex services

If you're using a non-Cisco desk phone (such as Yealink), you may notice that contacts don't display automatically. This is a known limitation that Cisco is working to address in a future update.​

In the meantime, we have a workaround solution that allows you to display your enterprise contacts on your non-Cisco device using the Virtual Extension feature in Control Hub.​​

First-time setup process​

If your contacts are not showing on your non-Cisco phone, follow these steps:​

1. Log in to Control Hub​
2. Navigate to Management > Users in the left-hand menu
3. Select Contacts > Manage Contacts > Create or edit via CSV​
4. Download the CONTACTS CSV file​
5. Navigate to Services > Calling​
6. Select Features​
7. Scroll down and select Add New under Virtual Extension​
8. Ensure Organisation is selected, then select the link 'Open the bulk editor’
9. Download the CSV template​
10. Edit the virtual-extension CSV file and keep only 'Organisation' in column A (delete all other rows)​
11. Open the org-contacts CSV file you downloaded in step 4​
12. Copy the contacts data into the virtual-extension CSV file and save it (leave column B blank)​
13. Back in Control Hub, upload the CSV file into the virtual extension dialogue​​

All connected devices will synchronise the contacts (almost instantaneously), and contacts will be available under the enterprise contacts screen on your device.​

Note: Some devices may need to be manually refreshed. On your device, select Options and then ​Update.​​

Updating contacts in the future​

To update the phone contacts list again:​​

1. Navigate to Services > Calling​
2. Select Features​
3. Scroll down and select Add New under Virtual Extension​
4. Ensure Organisation is selected, then select the link 'Open the bulk editor’​
5. Select Download Data and amend the CSV file with your updated contacts​
6. Upload the updated CSV file