It's here! Our new 5G network is stepping up to meet the growing data needs of today's Kiwi mobile users.

So together, let’s start to enjoy, explore and discover what this exciting, next-generation technology can do.

To discover 5G Mobile, you’ll need:

5G coverage


Spark 5G Mobile is now available in Palmerston North! And stay tuned – we’ll be launching in one new city every month until the end of the year.

Check 5G coverage

A 5G phone


5G capable phones are now available online and from any Spark store. Just make sure your software is always up to date. If you didn’t buy your 5G phone from us, you may need to ring us to activate 5G.

Browse 5G phones

Any Spark Mobile plan


5G is included in all Spark plans until at least July 2021 at no extra cost

Browse plans

IMPORTANT TO NOTE

If you didn’t buy your 5G phone from us, we can activate 5G in-store for you, or phone 0800 SPARK 5G (0800 772 755).

Spark 5G devices

5G has the potential to allow you to do more, faster.

To get the most out of your 5G experience, we recommend our Endless Mobile plans. 5G will use more data than your previous 4G service. Our Endless plans include a certain amount of max speed data (which you can use for 5G). Once this has run out, you get endless data at 1.2Mbps. At this speed you can continue to do the things you love, like streaming your favourite shows on Netflix, listening to music, scrolling through social media and keeping in touch with friends and family on FaceTime without running out of data.

Endless Mobile plans

*Endless data: Allocated data at max speed, then speeds reduce to 1.2 Mbps, this will impact your experience. No tethering or hotspots, unless you buy a Hotspot extra

**Unlimited SMS: Includes person-to-person messages to NZ and Australia numbers only and excludes MMS (e.g. picture messaging) and non-data video calling. 

† Hotspot extra: A person's Hotspot extra usage counts towards their total data usage on their Endless Mobile plan. Speeds will reduce after allocated data at max speed, then speeds will reduce to 1.2 Mbps, this will impact your experience.

FAQs

  • Spark will automatically activate 5G for any users with a Spark purchased 5G capable device, when a customer is in 5G coverage.
  • Spark advises customers to use the latest available software.
  • To get access to 5G, some customers may need to update their software.
  • Turning 5G on may also be required for some users.
  • Check your device manufacturers details for any assistance with settings.
  • For non Spark purchased devices, we're happy for customers to try 5G, contact us for help with turning it on.
  • Customers will still need to be in an area of 5G coverage in order to be able to use 5G.
  • Spark would recommend using Spark sourced devices, as we can't guarantee the performance of devices not purchased through Spark.
  • In order to use 5G on Spark, the device will need to support the right network frequencies and be configured to allow Spark 5G access.
  • For the best experience, devices will need to support the frequency bands below.
    • 3G: Band 5 | 3G 850MHz
    • 4G Essential: Band 1 | LTE 2100MHz + Band 28 | LTE 700Mhz + B3 | 1800MHz
    • 4G Optional: Band 40 | 2300MHz + Band 7 | 2600MHz
    • 5G: N78 (N78 can be anywhere from 3300Mhz to 3800Mhz – Spark N78 is in the 3600MHz range.

Our Initial 5G deployment is 'NSA' (non-stand-alone). What this means is that a device first needs to connect to 4G before it can connect to 5G. This means that at minimum, a device must support both Band 1 | LTE 2100MHz and N78 | 5G.

We will make 5G available at no extra cost on all Spark plans at time of launch, at least up until July 2021. If this changes, we will notify you so you can choose to opt in or out of the service.

Currently we are only putting 5G equipment on our existing cell towers. We will not be putting up specific towers for 5G for a long time yet.