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Phone numbers

In most cases, the quickest way to get hold of us is by Live Chat. If you'd still prefer to talk to us, try book a call first. Book a call

If you call Spark on 120 about a fault or a problem with your mobile, landline or broadband connection, you’ll be put through to our Faults specialists. Here’s the customer service performance in our faults queue.

Number of agents: 73
Answered under 3 min: 35%
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Chat now

You can chat with us online - current wait time is 7min.

Chat online now
Call back time

Current estimated call back time is 85min.

Call wait time

Current longest call wait time is 95min.

If you call Spark (either on 123 or via our free phone numbers) and say you need to speak to someone about billing or any other enquiry, we’ll put you through to one of our Service specialists. Here’s the customer service performance in our service queue.

Number of agents: 118
Answered under 3 min: 44%
Recommend
Chat now

You can chat with us online - current wait time is 16min.

Chat online now
Call back time

Current estimated call back time is 102min.

Call wait time

Current longest call wait time is 68min.

If you call Spark (either on 123 or via our free phone numbers) and say you need to speak to someone about a new connection or moving house, we’ll put you through to one of our Sales specialists. Here’s the customer service performance in our sales queue.

Number of agents: 72
Answered under 3 min: 81%
Recommend
Chat now

You can chat with us online - current wait time is 0min.

Chat online now
Call back time

Current estimated call back time is 3min.

Call wait time

Current longest call wait time is 1min.

General

123

0800 800 123

We're available: Monday to Friday: 7am–8pm, Saturday and Sunday: 8am–6pm

 

Faults, lost/stolen mobiles

 

120

0800 22 55 98

 

We're available:

24 hours a day

 

Business

 

126

0800 287 463

 

We're available:

Monday to Friday: 8am–6pm

Saturday: 8:30am–5pm

 

Customer Resolutions

 

PO Box 1473

Christchurch 8140 

 

Billing

 

0800 000 000

                      

 

From overseas

 

From Australia 1800 730 064

                                                  

 

Directory assistance

 

National 018

International 0172 

                                                  

 

Calling assistance

 

National 010

International 0170 

                                                  

 

Roaming helpdesk
 

From within New Zealand: 0800 466 324

From overseas*: +64 3 371 0866 

*Note: If calling from overseas, the call will be free from a Spark mobile.

                                                  

 

Asian languages

 

中 文 服 务

0800 168 168

选项1 – 普通话

选项3 – 广东话

星期一至五 8.30am-6pm

 

官方微信号:Spark新西兰

网站:spark.co.nz/cn

 

한국어 서비스

KakaoTalk

플러스친구, Spark NZ

월-금 8.30am–6pm