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Phone numbers

In most cases, it's best to message us using the Spark app or a messaging app. Message us

Alternatively, you can arrange for us to call you. Book a call back

General

0800 800 123

We're available: Monday to Friday, 7am to 8pm, and 8am to 6pm on Saturday and Sunday

 

Faults, lost/stolen mobiles

 

120

0800 22 55 98

 

We're available 24/7 for this service

 

Business

 

126

0800 287 463

 

We're available:

Monday to Friday: 8am–6pm

Saturday: 8:30am–5pm

 

Customer Resolutions

 

PO Box 1473

Christchurch 8140 

 

Billing

 

0800 000 000

                      

 

From overseas

 

From Australia 1800 730 064

                                                  

 

Directory assistance

 

National 018 

                                                  

 

Calling assistance

 

National 010

International 0170 

                                                  

 

Roaming helpdesk
 

From within New Zealand: 0800 466 324

From overseas*: +64 3 371 0866 

*Note: If calling from overseas, the call will be free from a Spark mobile.

                                                  

Asian languages

中 文 服 务
0800 168 168
选项1 – 普通话
选项2 – 广东话
星期一至五 8.30am-6pm

Spark新西兰官方微信号: Spark新西兰

한국어 서비스
KakaoTalk Channel
카카오톡 채널, Spark NZ
월-금 8.30am–6pm