Fix my broadband

Fibre or VDSL/ADSL

If you're having trouble connecting to the internet, run the diagnostic test in MySpark online to check what's wrong.

You'll need to sign in to MySpark to run the test. Then we'll be able to connect with your modem and find out what the issue is. Run the test
If you haven't registered for MySpark, you'll need to do that first. Register for MySpark

If you have the Huawei B315S modem with Spark and you can't connect to the internet, check out the guide: Huawei B315S modem guide