Find out how to stay online if your Spark broadband stops working. Learn how to get free data and national calling on your Spark mobile for seven days.
What is Connection Promise?
If your broadband stops working, you can set up Connection Promise to stay online until it's fixed.
Connection Promise gives you:
How it works
If your Spark home or business broadband can't be fixed immediately, you'll get extra Spark mobile data while it's repaired. You'll get this data for seven days, even if your broadband is fixed sooner.
You can choose one primary mobile to receive updates about your connection.
What you'll get
You'll get free mobile data for up to four mobiles in your household.
|On a broadband and landline plan||On a broadband-only plan (naked broadband)|
Who can get this service?
You can get Connection Promise if you're a Spark Home or Business customer on a Spark Broadband plan or Broadband and Landline plan (ADSL, VDSL or Fibre).
It doesn't matter which Spark mobile plan you have. Though, the mobile numbers you nominate must be with Spark.
You can't get Connection Promise if you are on Wireless Broadband.
You can register the Spark mobiles you want to get Connection Promise in MySpark. You'll need to create a Spark ID if you don't yet have one.
Set it up with MySpark
If you have a landline, you'll automatically get free national calling to all of your Spark mobiles set up for Connection Promise. Information will be sent by text to your primary mobile number.
If your broadband goes down you can use MySpark to check your connection status. If your issue isn't able to be resolved immediately, the fault will be reported and Connection Promise will be added to your chosen mobiles.
Check connection in MySpark
You can use your mobile phone's data allowance on other devices. This is known as tethering or using your phone as a personal hotspot. Here are two ways:
Important to know
Terms and Conditions
Connection Promise Terms and Conditions