Please configure

Reset my Xtra Mail password

If you forget your Xtra Mail password, or you want to set up a new one, follow these steps to create a new password.

  1. Sign in to Webmail
  2. Select the menu icon in the top right corner. It looks like three stacked lines
  3. Select My account from the dropdown menu
  4. Go to the Password and security tab
  5. Select Password
  6. Type in your current password
  7. Type in a new password
  8. Type in your new password into the confirmation screen 
  9. Select Next
  10. When you see the green confirmation message, select Back to inbox. This is below the options in the selected tab
  1. Go to the Webmail sign in page
  2. Select Can't sign in
  3. Type in your Xtra Mail email address, for example, joebloggs@xtra.co.nz
  4. Select Next
  5. The account recovery options you've set up will show. These could be your:
    1. Mobile number
    2. Recovery email address
    3. Security questions
  6. Select the recovery option you'd like to use:

Mobile or recovery email address

  1. Select Mobile or Recovery email address
  2. You'll be sent a four digit code via text (for mobile) or email (for recovery email address)
  3. Type in this code in 
  4. Select confirm
  5. Type in a new password
  6. Retype your new password
  7. Select Confirm
  8. Select Sign in to go to your inbox

Use your security questions

  1. Select Use your security questions
  2. Answer your questions
  3. Select Confirm
  4. Type in a new password
  5. Retype your new password
  6. Select Confirm
  7. Select Sign in to go to your inbox

Note: Check all devices you get your Xtra Mail emails on. Update your password with any email apps you use, like Outlook or Mac Mail.

If you haven't set up your account recovery options, you can do it now. Learn how to set them up

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