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Reset my Xtra Mail password

If you forget your Xtra Mail password, or you want to set up a new one, follow these steps to create a new password.

  1. Sign in to Webmail
  2. Select the My account icon in the top right corner. It's a circle with either a picture or initials in it.
  3. Select Change password and manage security from the drop down menu.
  4. Select Manage on the Password and security option.
  5. Select Change on Your password option.
  6. Enter your current password and select Next.
  7. Enter your new password and select Confirm.
  8. Sign in with the new password to go to your inbox.
  1. Go to the Webmail sign in page.
  2. Select Can't sign in.
  3. Type in your Xtra Mail email address, for example,
  4. Select Send.
  5. If you have recovery options set-up you'll be sent a six digit code via text and/or email. If you don't have a recovery option set up, you won't receive a code. Message us to set up a password recovery option
  6. Type in the six digit code.
  7. Select Continue.
  8. Type in a new password.
  9. Select Change password.
  10. Select Continue.
  11. Sign in with the new password to go to your inbox.

Note: Check all devices you get your Xtra Mail emails on. Update your password with any email apps you use, like Outlook or Mac Mail.

If you haven't set up your account recovery options, you can do it now. Learn how to set them up

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