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ⓘ From 10 October 2023, we're contacting Xtra Mail users to tidy up their accounts. Choose to retain, close or transfer your Xtra Mail account.

Reset my Xtra Mail password

If you forget your Xtra Mail password, or you want to set up a new one, follow these steps to create a new password.

Sign in to Webmail
Select the My account icon in the top right corner. It's a circle with either a picture or initials in it.
Select Change password and manage security from the drop down menu.
Go to the Password & Security tab
Select Password
Type in your current password
Type in a new password
Type in your new password into the confirmation screen
Select Confirm
Sign in with the new password to go to your inbox.

Go to the Webmail sign in page.
Select Can't sign in.
Type in your Xtra Mail email address, for example, joebloggs@xtra.co.nz. This must be your primary Xtra Mail email address and cannot be an alias account.
Select Send.
If you have recovery options set-up you'll be sent a six digit code via text and/or email. If you don't have a recovery option set up, you won't receive a code. Learn how to set up Xtra Mail recovery options
Type in the six digit code.
Select Continue.
Type in a new password.
Select Change password.
Select Continue.
Sign in with the new password to go to your inbox.

Note: Check all devices you get your Xtra Mail emails on. Update your password with any email apps you use, like Outlook or Mac Mail.

If you haven't set up your account recovery options, you can do it now. Learn how to set them up