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Reset my Xtra Mail password

If you forget your Xtra Mail password, or you want to set up a new one, follow these steps to create a new password.

  1. Sign in to Webmail
  2. Select the My account icon in the top right corner. It's a circle with either a picture or initials in it.
  3. Select Change password and manage security from the drop down menu.
  4. Go to the Password & Security tab
  5. Select Password
  6. Type in your current password
  7. Type in a new password
  8. Type in your new password into the confirmation screen 
  9. Select Confirm
  10. Sign in with the new password to go to your inbox.
  1. Go to the Webmail sign in page.
  2. Select Can't sign in.
  3. Type in your Xtra Mail email address, for example, This must be your primary Xtra Mail email address and cannot be an alias account.
  4. Select Send.
  5. If you have recovery options set-up you'll be sent a six digit code via text and/or email. If you don't have a recovery option set up, you won't receive a code. Learn how to set up Xtra Mail recovery options
  6. Type in the six digit code.
  7. Select Continue.
  8. Type in a new password.
  9. Select Change password.
  10. Select Continue.
  11. Sign in with the new password to go to your inbox.

Note: Check all devices you get your Xtra Mail emails on. Update your password with any email apps you use, like Outlook or Mac Mail.

If you haven't set up your account recovery options, you can do it now. Learn how to set them up

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