- Go to the Webmail sign in page
- Select Can't sign in
- Type in your Xtra Mail email address, for example, joebloggs@xtra.co.nz
- Select Next
- The account recovery options you've set up will show. These could be your:
- Mobile number
- Recovery email address
- Security questions
- Select the recovery option you'd like to use:
Mobile or recovery email address
- Select Mobile or Recovery email address
- You'll be sent a four digit code via text (for mobile) or email (for recovery email address)
- Type in this code in
- Select confirm
- Type in a new password
- Retype your new password
- Select Confirm
- Select Sign in to go to your inbox
Use your security questions
- Select Use your security questions
- Answer your questions
- Select Confirm
- Type in a new password
- Retype your new password
- Select Confirm
- Select Sign in to go to your inbox
Note: Check all devices you get your Xtra Mail emails on. Update your password with any email apps you use, like Outlook or Mac Mail.
If you haven't set up your account recovery options, you can do it now. Learn how to set them up