Moving house? Let us help you.

While moving to a new home is exciting, it can also be one of life's biggest challenges. At Spark, we want to make the process as smooth as possible for you.

Whether you're joining Spark or are an existing customer, we can help get broadband set up at your new place. All you need to do is tell us your moving date and your new address. 

Note: Please get in touch with us as soon as you know your move date. The time it takes to connect and activate your service at your new address varies depending on the technology available.


Moving house checklist

If you're moving house there can often be lots of things to consider. To help you with your move, we've put together a checklist to ensure you've ticked every box. Read our moving house checklist


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Important things to know

What if I’m moving to an area that doesn’t have the service that I currently use?

When you move, we'll recommend the best plan and technology for your new place. Depending on your new address, Spark offers Fibre, our Wireless network or copper ADSL/VDSL. Not all services are available at all addresses.

If you had 4G Wireless Broadband at your current place and you're getting 5G Wireless Broadband at your new house, we'll send you a new modem. If you're getting any other new plan or technology at your new address, check if your current modem is compatible with it. Check modem compatibility

How long will it take to get set up?

The set up time depends on your address and the type of service you're choosing. We just need to know the date you're moving so the connection can be activated.

With Spark Wireless, you'll be ready to go within an hour of plugging in your modem.

There are many factors that determine how long it will take to get Fibre connected. Some installations will be done in days or weeks, while some can take a few months. Learn about setting up Fibre  

Do I need to be at home for the Fibre installation?

Once the plan is agreed, the technician will connect the Fibre cable from the street to the outside of your property. You don't need to be at home for this. The contractor may call you if something from the plan needs to change.

Once the outside work is finished, you'll have another appointment for the technician to install Fibre inside your house. You'll need to be home for this appointment. It takes between four and six hours, so please arrange to be home for the whole day. Learn about setting up Fibre

Can I take my phone number with me?

We'll do our best to let you keep your landline number. But in some cases, it's not possible to keep the same phone number – even if moving within the same suburb. If this happens, we'll assign you a new one.

What do I do with the equipment at my current address?

If it's personal equipment like a modem, take it with you. For example, if you have a Wireless modem, and you plan to continue using Wireless at your new address, you can re-use your modem.

If it's property of your local Fibre company, then you won't be able to take it with you. For example, you can't take the Fibre Optical Network Terminal (ONT) installed at your property. Fibre customers should take their modem but not the wall-mounted box or its power cable.

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