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There are many ways to pay your Spark bill. From paying online, in person or with an automatic payment or direct debit. Find a way that works best for you.
You can make a one-off payment on your Spark bill without signing in to MySpark
Make a one-off payment with your credit/debit card or with POLi: Pay a bill
POLi lets you to pay directly from your bank account. You can learn more about POLi on their website. Go to the POLi website
Pay your bill in the Spark app with a debit/credit card (surcharge applies) or bank account. You'll need the latest version of the Spark app. Download the Spark app
To pay your bill on the due date, set up an automatic payment from your bank account using direct debit, or credit/debit card (surcharge applies). Set up a monthly payment
Set up an automatic monthly payment in the app.
Notes on recurring credit/debit card payments
Automated recurring payments
One-off payments
If you can meet future monthly Spark charges but require a short extension to pay your current bill or any outstanding amounts from previous bills, you may be eligible for a short-term payment extension for 7–14 days. If you want to apply for this, please do so online via MySpark or call 128 and select the ‘More time to pay’ option.
If you feel that a short-term payment extension is not enough to address your current situation, hardship support may also be an option. You will need to apply for hardship support, and we'll discuss options with you that might help your individual circumstances. Please note that should your application be approved this may impact your credit bureau score.
There are several situations that may make you eligible for hardship support. These include recent changes in circumstances, such as:
If any of the above (or similar circumstances) apply, please get in touch with us as soon as possible by submitting a hardship application so we can work with you on options to address your situation. View Financial Hardship form