Pay my bill

You can make a one-off payment on your Spark bill without signing in to MySpark

Make a one-off payment with your credit/debit card or with POLi: Pay a bill

POLi lets you to pay directly from your bank account. You can learn more about POLi on their website. Go to the POLi website

• Find Spark in the payees list, or save this account number to your payees list: 01-1820-0000123-000
• Use your Spark account number in the reference field
• You can pay from overseas:
  • Use the SWIFT code ANZBNZ22
  • Use the bank address ANZ Centre, 23-29 Albert Street, Auckland
• You can get a reminder three days before your bill is due, either by email or text if you have a Spark mobile number. You can set this up in MySpark. Set up a bill reminder

Pay your bill in the Spark app with a debit/credit card (surcharge applies) or bank account. You'll need the latest version of the Spark app. Download the Spark app

1. In the app, tap the menu button and choose MySpark 
2. Sign in or register to access your account
3. Choose Billing
4. If you have a bill payment due, you'll be able to choose Pay bill
5. Follow the steps to finish paying your bill

To pay your bill on the due date, set up an automatic payment from your bank account using direct debit, or credit/debit card (surcharge applies). Set up a monthly payment

Set up a payment in the app

Set up an automatic monthly payment in the app.

1. In the app, tap the menu button and choose MySpark from the menu
2. Sign in to access your account
3. Select Billing
4. Tap on the message about your bill
5. Choose Set up a monthly payment
6. Select a payment method
7. Choose whether you want to pay using a credit/debit card or bank account
8. Follow the instructions to finish setting up your payment

Notes on recurring credit/debit card payments

• Pay your bill from your Visa, Mastercard or American Express card on the due date. Automated payments using a credit/debit card will incur a surcharge of 1.5% plus GST, if any.
• The recurring payment will only come into effect from your next bill. If you select the checkbox to allow payment for your current bill, the first payment will be taken that day.
• You can change your existing recurring payments in MySpark. Manage my monthly payments
• Business customers: To pay your bill on the due date each month, complete the business form. View Business direct debit form

• Call Spark Service Express on 0800 000 000 to make a payment with your Visa, MasterCard, American Express or Diners Card.
• American Express and Diners Card incur a 2% surcharge.
• Visa, MasterCard, Prezzy Card and international credit, debit or charge cards incur a 3% surcharge.
• You can avoid these charges by paying with POLi instead. POLi allows you to pay directly from your bank account via your internet banking service. Pay a bill using POLi
  

• Take your bill's payment slip with you.
• A $1.80 fee applies when you pay your bill at a Post Shop. Find your nearest Post Shop
• It can take up to two business days for us to receive these payments.
• Spark stores accept payment by cash, EFTPOS and credit or debit card. Find your nearest Spark store
  • A surcharge of 2% will be applied to all bill payments made in Spark stores with a credit card.
  • Payments made in a Spark store will be applied to your account immediately.
  • If you’d like to request any information on your account or balance while in a Spark store, you'll need valid photo ID.

• Contact your card provider to set up an automatic payment using your rural charge card.
• Eligible rural charge card companies are:
  • Farmlands
  • Ashburton Trading Society (ATS)

• In your payment's reference details, include how you're splitting the payment.
• When you make a payment, include the following in the reference details:
  • Payment date
  • Total amount paid
  • Breakdown of how much is to go into each account
• If you enter an account number when internet banking, the whole payment will go into that account.
• Let us know when you've made a payment:
  • payments@spark.co.nz
  • Fax: 0800 279 399
  • Post:
    Payments Team
    Spark New Zealand Ltd
    PO Box 90707
    Auckland