• You can find the Spark app in the Google Play Store or the App Store. Download the Spark app
• Open the app and select the menu icon. It looks like three lines stacked on top of each other.
• Select My bill. Then choose Set up a monthly payment or if you want to pay one bill, select Pay now.
• Then follow the instructions. You'll need a credit or debit card to pay.  

• Set up direct debit to automatically pay your bill from your bank account on the due date. To set this up, use MySpark or the Spark app.
  
  • Set up direct debit using the Spark app by selecting Set up a monthly payment on the My bill screen
  • Set up a direct debit using MySpark by selecting Set up a monthly payment in the Billing and payment screen. Set up a direct debit
• The direct debit will only come into effect from your next bill. If you select the checkbox to allow payment for your current bill, the first payment will be taken that day.
• You can cancel your direct debit using MySpark or the Spark app
• To change an existing Direct Debit you need to cancel the current one and set up a new one. You can do this in MySpark, select Bill & payment after signing in. Sign in to MySpark
• To pay your business account bill from your bank account on the due date, fill out the business form. View business form
  

• Pay your bill from your Visa, Mastercard, American Express or Diners Club on the due date. To set this up, use MySpark or the Spark app.
  • Set up a recurring payment using the Spark app by selecting Set up a monthly payment on the My bill screen
  •  Set up a recurring payment using MySpark by selecting Set up a monthly payment in the Billing and payment screen. Set up recurring payment
• Note: Payments from your credit card incur a 1.5% (plus GST, if any) surcharge
• The recurring payment will only come into effect from your next bill. If you select the checkbox to allow payment for your current bill, the first payment will be taken that day.
• To cancel an automatic recurring payment from a credit or debit card:
  • In MySpark, select Manage my monthly payments. Select Cancel monthly payment.
  • In the Spark app, select Manage my monthly payments. Select Cancel monthly card payment.
• To change an existing recurring payment you need to cancel the current one and set up a new one. You can do this in MySpark, select Bill & payment after signing in. Sign in to MySpark

• Call Spark Service Express on 0800 000 000 to make a manual payment with your Visa, MasterCard, American Express or Diners Card
• American Express and DIners Card incur a 2% surcharge
• Visa, MasterCard, Prezzy Card and international credit, debit or charge cards incur a 3% surcharge
• You can avoid these charges by paying with POLi instead. POLi is a way to pay your bill using your internet banking. Pay a bill using POLi
  

• Take your bill's payment slip with you
• A $1.50 fee applies when you pay your bill at a Post Shop. Find your nearest Post Shop
• Spark stores accept payment by cash, EFTPOS and credit/debit card. Find your nearest Spark store
  • A charge of up to 3% applies if you pay by credit or debit card at a Spark store
• It can take up to two business days for us to receive these payments

• Contact your card provider to set up an automatic payment using your rural charge card
• Eligible rural charge card companies are:
  • Farmlands
  • Ashburton Trading Society (ATS)

• In your payment's reference details, include how you're splitting the payment
• When you make a payment, include in the reference details the:
  • Payment date
  • Total amount paid
  • Breakdown of how much is to go into each account
• If you enter an account number when internet banking, the whole payment will go into that account
• Let us know when you've made a payment:
  • payments@spark.co.nz
  • Fax: 0800 279 399
  • Payments Team
    Spark New Zealand Ltd
    PO Box 90707
    Auckland

Automated recurring charges

Automatic recurring payments from your credit/debit card will incur a 1.5% (plus GST, if any) surcharge.

One-off

One-off credit, debit or charge card payments will incur an additional fee:

• American Express and Diners Club incur a 2% surcharge
• Visa/MasterCard, Prezzy Card, international credit, debit or charge cards incur a 3% surcharge
• You can avoid these charges by paying with POLi instead. POLi is a way to pay your bill using your internet banking. Pay a bill using POLi