Credit/debit card or POLi

• Make a one-off payment by credit or debit card, or POLi. POLi allows you to pay directly from your bank account via your internet banking service. Pay a bill

You can learn more about POLi on their website. Go to POLi website

Internet banking

• Find Spark in the payees list, or add our account number to your payees list: 01-1820-0000123-000.
• Use your Spark account number in the reference field.
• You can pay from overseas:
  • Use the swift code ANZBNZ22.
  • Use the bank address ANZ Centre, 23-29 Albert Street, Auckland.
• You can get a reminder three days before your bill is due, either by email or text if you have a Spark mobile. If you want to set this up, you can do so in MySpark. Set up a bill reminder

You can find the Spark app in the Google Play Store or the App Store. Download the Spark app

1. Open the app and select the menu icon. It looks like three lines stacked on top of each other.
2. Select My bill. Then choose Set up a monthly payment or if you want to pay one bill, select Pay now.
3. Follow the remaining instructions. You can pay by credit or debit card, or POLi.

• Set up a direct debit to automatically pay your bill from your bank account on the due date. To set this up, use MySpark or the Spark app.
  • Set up a direct debit using MySpark. Set up a direct debit
  • Set up a direct debit using the Spark app by selecting Set up a monthly payment on the My bill screen.
• The direct debit will only come into effect from your next bill. If you select the checkbox to allow payment for your current bill, the first payment will be taken that day.
• You can change an existing direct debit on the Spark app or in MySpark. Manage my monthly payments
• To pay your business account bill from your bank account on the due date each month, fill out the business form. View business form

• Pay your bill from your Visa, Mastercard or American Express on the due date. To set this up, use MySpark or the Spark app.
  • Set up a recurring payment using MySpark. Set up recurring payment
  • Set up a recurring payment using the Spark app by selecting Set up a monthly payment on the My bill screen.

  Note: Automatic recurring payments from your credit or debit card incur a 1.5% (plus GST, if any) surcharge.

• The recurring payment will only come into effect from your next bill. If you select the checkbox to allow payment for your current bill, the first payment will be taken that day.
• You can change an existing recurring payment on the Spark app or in MySpark. Manage my monthly payments

• Call Spark Service Express on 0800 000 000 to make a payment with your Visa, MasterCard, American Express or Diners Card.
• American Express and Diners Card incur a 2% surcharge.
• Visa, MasterCard, Prezzy Card and international credit, debit or charge cards incur a 3% surcharge.
• You can avoid these charges by paying with POLi instead. POLi allows you to pay directly from your bank account via your internet banking service. Pay a bill using POLi
  

• Take your bill's payment slip with you.
• A $1.80 fee applies when you pay your bill at a Post Shop. Find your nearest Post Shop
• It can take up to two business days for us to receive these payments.
• Spark stores accept payment by cash, EFTPOS and credit or debit card. Find your nearest Spark store
  • A surcharge of 2% will be applied to all bill payments made in Spark stores with a credit card.
  • Payments made in a Spark store will be applied to your account immediately.
  • If you’d like to request any information on your account or balance while in a Spark store, you'll need valid photo ID.

• Contact your card provider to set up an automatic payment using your rural charge card.
• Eligible rural charge card companies are:
  • Farmlands
  • Ashburton Trading Society (ATS)

• In your payment's reference details, include how you're splitting the payment.
• When you make a payment, include the following in the reference details:
  • Payment date
  • Total amount paid
  • Breakdown of how much is to go into each account
• If you enter an account number when internet banking, the whole payment will go into that account.
• Let us know when you've made a payment:
  • payments@spark.co.nz
  • Fax: 0800 279 399
  • Payments Team
    Spark New Zealand Ltd
    PO Box 90707
    Auckland

Short-term payment extension

If you can meet future monthly Spark charges, but require a short extension to pay your current bill or any outstanding amounts from previous bills, you may be eligible for a short-term payment extension for 7-14 days. If you want to apply for this, please do so online via MySpark or call 128 and select the ‘More time to pay’ option.

• We may be able to arrange a payment extension for you. Some conditions apply. Find out if you're eligible. Sign in to MySpark
• Let us know if your phone needs to stay connected because of a medical condition. Complete the Medical Dependency form. View Medical Dependency form

Hardship support

If you feel that a short-term payment extension is not enough to address your current situation, hardship support may also be an option. You will need to apply for hardship support, and we'll discuss options with you that might help your individual circumstances. Please note that should your application be approved this may impact your credit bureau score.

There are several situations that may make you eligible for hardship support. These include recent changes in circumstances, such as:

• A natural disaster has adversely affected your income or household situation.
• You recently experienced an unforeseen significant event that is adversely affecting your finances (such as the COVID-19 pandemic).
• Your business closed temporarily or permanently or, is experiencing significant financial distress due to unforeseen events such as the COVID-19 pandemic.
• You or a household member who contributes to the payment of bills has lost their job recently or your income has significantly reduced.
• You have recently suffered an illness or injury impacting your ability to work.
• A family member has recently become ill or unable to work, adversely impacting your family income and/or significantly increasing your expenses.
• A relationship break-up is making it difficult for you to meet your financial commitments.

If any of the above (or similar circumstances) apply, please get in touch with us as soon as possible by submitting a hardship application so we can work with you on options to address your situation.  View Financial Hardship form