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If your landline isn't working as you expect, find out how to solve problems relating to outgoing calls.
Check the outages map
Do you see an outage for your area?
If you see an outage, sit tight, our techs are onto it. You can regularly check the outage map for updates.
What happens when you pick up the phone to make call?
Four long beeps usually means you've got a call waiting. Try hanging up and picking up the phone again to pick up the call. You can remove call waiting by contacting us.
Contact Spark by Live Chat or book a call back
If you hear four short beeps when you pick up the phone, you have a voicemail to listen to.
Check your voicemail. It may take around 30 seconds to clear the beeps.
If you keep hearing the beeps, contact us. Contact Spark by Live Chat or book a call back
If you hear ticking and you live in a rural area, electric fences may be the cause of the ticking noise on your phone line. Try turning your electric fence off and test the phone line.
If the ticking continues, it could be your neighbour's fence or some vegetation touching the fence. Clear any vegetation away from the fence and if the problem persists, get in touch.
Contact Spark by Live Chat or book a call back
If you hear a long, short, long ring tone, it means there's a call diversion in place.
Find out how to turn call diversion off
If the noise continues, get in touch. Contact Spark by Live Chat or book a call back
If you hear four quick beeps it means the number you're trying to call is either disconnected or it doesn't exist.
If you can't make toll calls or there are restrictions on the line, you'll need to contact us.
Contact Spark by Live Chat or book a call back
You'll need to plug everything back in, one by one. Check to see if the dial tone remains after you plug the next item in. If one of the items stops the dial tone, there may be a problem with it. Do you have a dial tone after plugging everything back in?
You've answered yes. Great, you're back in business.
There's either a problem with the equipment, or another problem Spark needs to investigate.
You may need to update your equipment or ask for a replacement if they are still under warranty.
Contact Spark by Live Chat or book a call back
Check MySpark, or the Spark mobile app, to make sure you've paid your account. Is your account up to date?
If your account is up to date, there must be another problem, so you'll need to get in touch.
Contact Spark by Live Chat or book a call back
If your account isn't up to date, pay your bill and we'll go from there.
Unplug everything from the jackpoints, wait for 30 seconds. Plug a corded phone into the jackpoint. Don't use extension cords, double adapters or broadband filters. Do you still hear the noise or echo?
If you still hear the noise or echo, try another jackpoint. If that doesn't work, get in touch.
Contact Spark by Live Chat or book a call back
You'll need to plug everything back in, one by one. Check to see if the noise or echo remains after you plug each next item in. If the noise or echo stops or starts with certain items, there may be a problem with it. Do you still hear the noise or echo after plugging everything back in?
If there's no more weird noises, you're back in business.
If you hear other people talking, you may be picking up someone else's phone line. Try calling your phone line from a mobile.
If your phone line rings, wait to see if someone else answers it.
If no one answers, unplug your phone from the jackpoint. Wait for 30 seconds. Plug a corded phone into the jackpoint. Don't use extension leads, double adapters or broadband filters. Do you still hear other people's voices on your phone line?
If you still hear other people's voices, get in touch. Contact Spark by Live Chat or book a call back
If there's no more extra voices, you're back in business.