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Phone numbers
In most cases, the quickest way to get hold of us is by Live Chat. If you'd still prefer to talk to us, try book a call first. Book a call
If you call Spark on 120 about a fault or a problem with your mobile, landline or broadband connection, you’ll be put through to our Faults specialists. Here’s the customer service performance in our faults queue.
Number of agents:
106
Answered under 3 min:
61%
If you call Spark (either on 123 or via our free phone numbers) and say you need to speak to someone about billing or any other enquiry, we’ll put you through to one of our Service specialists. Here’s the customer service performance in our service queue.
Number of agents:
195
Answered under 3 min:
97%
If you call Spark (either on 123 or via our free phone numbers) and say you need to speak to someone about a new connection or moving house, we’ll put you through to one of our Sales specialists. Here’s the customer service performance in our sales queue.
Number of agents:
116
Answered under 3 min:
98%
Faults, lost/stolen mobiles
120
0800 22 55 98
We're available:
Monday to Friday: 7am-7pm
Saturday and Sunday: 8am-6.30pm
Business
126
0800 287 463
We're available:
Monday to Friday: 8am–6pm
Saturday: 8:30am–5pm
Customer Resolutions
PO Box 1473
Christchurch 8140
Billing
0800 000 000
From overseas
From Australia 1800 730 064
Directory assistance
National 018
International 0172
Calling assistance
National 010
International 0170
Roaming helpdesk
From within New Zealand: 0800 466 324
From overseas*: +64 3 371 0866
*Note: If calling from overseas, the call will be free from a Spark mobile.
Asian languages
中 文 服 务
0800 168 168
选项1 – 普通话
选项2 – 广东话
星期一至五 8.30am-6pm
官方微信号: Spark新西兰
한국어 서비스
KakaoTalk
플러스친구, Spark NZ
월-금 8.30am–6pm