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Short on time? Send us a message.

Message us in the Spark app, Facebook, WhatsApp or Apple Messages.


Phone numbers

In most cases, it's best to message us using the Spark app or a messaging app. Message us

Alternatively, you can arrange for us to call you. Book a call back

 

General

0800 800 123

We're available: Monday to Friday, 8am to 7pm, and 8am to 6pm on Saturday and Sunday

 
Faults, lost/stolen mobiles

 

120

0800 22 55 98

 

We're available 24/7 for this service

 
Business

 

126

0800 287 463

 

We're available:

Monday to Friday: 8am–6pm

 
Mobile

*123

0800 800 123

We're available:

Monday to Friday: 8am–7pm and 

Saturday and Sunday: 8am–6pm

 
Customer Resolutions

 

PO Box 1473

Christchurch 8140 

 
Billing

 

0800 000 000

                      

 
From overseas

 

If you're overseas, we recommend
messaging. Message us

From Australia 1800 730 064                                                 

 
Directory assistance

 

National 018

 

 

 

                                                  

Calling assistance

 

National 010

International 0170

                                                  

Roaming helpdesk

 

From within New Zealand: 0800 466 324

From overseas*: +64 3 371 0866

*Note: If calling from overseas, the call will be free from a Spark mobile.

                                                  

Asian languages

 

We are proud to offer support for
Chinese languages. To speak to a Customer Advisor, select from the below options.


中 文 服 务

0800 168 168

选项1 – 普通话

选项2 – 广东话

星期一至五 Monday- Friday 10am-4pm

微信  公众号 Spark New Zealand. 

 

Payphone faults

 

0800 661 661