Business Mail

The following Terms apply to our business customers who have a Spark Ultra Fibre Service. These Terms apply together with the Business Terms and Conditions and the Business Broadband Terms and Conditions. These Terms will prevail to the extent that they are inconsistent with those terms.

You agree at the time you accept these terms and conditions, that you will be bound by your Local Fibre Company's (LFC) End User Terms, which relate to the provision (including installation) and use of that part of the LFC's network which is located on your premises. We will advise you who your LFC is at the time of placing your order for Spark Ultra Fibre Broadband. Your LFC’s current End User Terms can be found at http://www.crownfibre.govt.nz/crown-partners/

1. These Terms

The Spark Ultra Fibre Services are described in:

• these Terms;
• the Spark Ultra Fibre product pages, as set out on our website; and
• the "questions about Spark Ultra Fibre" pages on our website (describing the Service).

Together these make up the "Service Description" for Spark Ultra Fibre Services. Links to the pages on our website which set out more detail about the features, prices and other matters about our Ultra Fibre Services are here. Prices for the various Spark Ultra Fibre Services and packages are also shown on the broadband web pages on our website.

2. Service Overview

Spark Ultra Fibre Services are broadband services delivered over a fibre network.

3. Service Availability

The Spark Ultra Fibre Service is not available in all areas. As such we can not guarantee Spark Ultra Fibre will be available at your premises. There are a number of factors that can affect whether or not you can get Spark Ultra Fibre at your premises or the stability and performance of your Spark Ultra Fibre connection. Sometimes further checks are required before we can know if you can get Spark Ultra Fibre after an initial enquiry. In some situations, for example with complex fibre installations, we will not be able to confirm whether you can get Spark Ultra Fibre until we, our contractors or agents have commenced installation. For this reason, and the other reasons set out here, we do not guarantee service until installation is complete and your line is connected.

Should you choose to move outside of a Spark Ultra Fibre coverage area, we cannot guarantee you will be able to receive Spark Ultra Fibre at your new premises.

4. Installation

You are responsible for any costs associated with the installation of Spark Ultra Fibre at your property. More information on the installation process can be found on our website. On the day of installation the LFC technician will discuss with you what is required for installation at your property and the charges which apply. You will be required to be present at your property during the installation of your Spark Ultra Fibre Service.

Installation of Spark Ultra Fibre at your property may require land excavation by your LFC. Restoration by your LFC will be limited to their reinstatement policy. In most cases your LFC will reinstate like for like, for example concrete where concrete has been used, grass where grass has been used, asphalt where asphalt has been used and LFCs do not guarantee to match surface finish (e.g., colour, texture or pattern) and reinstatement will be limited to the area where the trench has been dug. You will be responsible for any further restoration and any costs associated with the additional restoration.

The following equipment will be installed at your property :

(a) The External Termination Point (ETP). The ETP will remain the property of your LFC;
(b) The Optical Network Terminal (ONT). The ONT will remain the property of your LFC; and
(c) Fibre Enabled Modem or Residential Gateway.

5. ADSL

We cannot guarantee that you will be able to move back to ADSL Broadband once you have joined Spark Ultra Fibre. Any change in service may be subject to installation charges and an early termination fee will apply if you have not completed your minimum term contract period.

6. Voice and Monitored Services

For an initial period you will retain your existing copper connection for the provision of voice services. You agree to the migration of the copper voice service over to a fibre based service as soon as we make it available. Once the fibre voice service is available, we will provide you with a minimum of 30 days’ notice of the commencement of the migration process. The transfer requires a technician to visit your premises to carry out work, which may require internal access to your premises. You will be required to schedule a suitable time for the technician to visit your premises.

The fibre voice service is reliant on the ONT having power to it and that in the event of a power cut, the fibre voice service (and broadband) will no longer work. This means that if you are reliant on your phone services for medical or important applications (e.g. emergency services) you should consider whether a fibre based service is appropriate to your needs. Spark does not guarantee that the fibre voice service will support all models of low speed analogue device (for example: home alarms, personal medical alarms, low speed modems, sky set top boxes, faxes, low speed modems, eftpos). It is your responsibility to contact your relevant service provider to ask whether such services are compatible with fibre. You should not sign up for the Spark Ultra Fibre Service if your provider cannot guarantee compatibility. Spark is not liable to you in relation to the foregoing.

Speed

Downstream and upstream speeds are based on a theoretical maximum, and actual speeds will be affected by various factors including NZ and overseas networks, your modem and computer technology, internal home wiring and other environmental factors For more information on broadband speed The Fibre network, like broadband over ADSL, is shared with other properties within your Local Fibre Company (LFC) and Retail Service Provider (RSP) networks. Speeds will vary depending on how many people are on the network at the same time both in your house and in general on the Internet. This is also true for overseas networks when accessing content, such as websites or streaming video.

Content such as web pages and videos are stored on ‘content servers’ so you can access them via your internet connection. Content servers within New Zealand and overseas can reduce the rate (bandwidth) at which you access their content (for instance, when they are very busy), this affects the time it takes to download content and thus your speed.

If connecting via Wi-Fi the connection can be impacted by environmental factors like other wireless devices in the house (such as mobile or digital phones) and even your neighbours’ Wi-Fi connection.

The speed capacity of the devices you are connecting with may be a limitation, for instance the age of their WiFi adapter Other hardware and software components can also limit the processing of bandwidth and thus your speed.

The most reliable connection and faster speeds will be achieved by connecting devices directly to your modem via high-speed Ethernet wiring instead of using Wi-Fi. For example, a Cat5e is a high-quality copper cable, designed to deliver Ethernet standard services over short distances at speeds of up to 1Gbps.

1. In addition to these terms the Business General Terms also apply.
2. Customers must have one or more of the following - Mobile, Broadband or Landline with Spark to be able to purchase 'Business Mail'.
3. New customers can purchase the following plans only: Business Mail Essentials - 30GB $5.95 +GST user/month and Business Mail Premium - 50GB $11.95 +GST user/month
4. Customers must have a Domain name in order to have their Business Mail activated.
5. Customers may be subject to a credit check as a part of 'Business Mail' ordering process.
6. Any requests for Business Mail additions, changes and deletions may take up to one working day to occur.
7. Business Mail monthly charges will be billed one month in advance.
8. Business Mail is charged per mailboxes and by plan type.
9. Billing for 'Business Mail' activated 'mid billing-cycle' will show a part month charged in arrears, plus the next month billed in advance. (i.e. 10 mailboxes ordered 15th Sept. Invoice will show: Pro-rated charges from 15th - 30th Sept. Advance billing from 1st Oct - 31st Oct).
10. Customers can make a request to disconnect some of their 'Business Mail' services online or via a self-service channel. Such requests may take up to one working day to occur and billing will cease at that time.
11. In the event of credit issues, service will never be suspended without prior contact.
12. Customers wishing to completely cancel their Business Mail service will need to contact us on 0800 BUSINESS (28 74 63) in order to process the request
13. Customers will be given at least one months' notice of any plan changes or pricing changes in line with our Business General Terms.
14. Customers will be given written notice with a reasonable notice period outlining any changes to existing Spark Mail Services.
15. Active Directory Integration is only available with Premium mailboxes
16. Customers may request a change between Essential and Premium Mailboxes at any time
17. Each domain may have up to 50 mailboxes made up of any combination of Basic, Essentials and Premium mailboxes e.g. 10 Basic addresses and 5 Premium addresses
18. Business Mail plans are designed for businesses of 50 or less employees; if you require a service for 50 + employees please contact us 0800 BUSINESS (28 74 63) to discuss your requirements. We will contact you should your request exceed 50 mailboxes.
19. Each customer email address may only have one plan allocated against it at any one time
20. Business Mail Basic is only available to customers who had their original Business Mail Basic plan before 17 August, 2015.
21. Customers wishing to downgrade their Business Mail Premium plan to Essentials should be aware of the subsequent loss of functionality and mailbox size.
22. Business Mail Premium and Essentials email addresses cannot be downgraded to a Basics plan.
23. A description of the email service and parameters can be found below: