Set up and manage Xbox All Access

Set up your console

You'll find instructions for setting up your console on the Xbox website. View Xbox setup instruction

Reset your console

Use the following steps to reset your Xbox console:

1. Press the Xbox button to open the guide.
2. Select Profile & systems > Settings > System > Console info.
3. Select Reset console.
4. On the Reset your console? screen, select Option 2 - Reset and keep my games & apps.

Activate Xbox Game Pass Ultimate

When using your console for the first time, you'll have the option to activate your Xbox Game Pass Ultimate via the Xbox app on your mobile device or the Xbox Console using your controller.

Follow the set up steps for your preferred language and network, then you will need to sign in to your Microsoft account (or set one up). After setting up your privacy and security settings you will see the Xbox All Access entitlement for Xbox Game Pass Ultimate. Press claim it and your first month's subscription will be ready and waiting for you.

Already have a current Xbox Game Pass Ultimate account?

If you have an existing Xbox Game Pass Ultimate account, you won't need to cancel it. When you activate your subscription as part of Xbox All Access with Spark, you can use your existing Xbox Game Pass Ultimate account details to sign in. All existing payment methods for Xbox Game Pass Ultimate will be paused while you're paying via your Spark bill. They can stay paused for up to 36 months.

If you have time remaining in your existing Xbox Game Pass Ultimate account, as long as it's less than 12 months, this will be available for you to use once your 24 months with Spark has ended. If you've prepaid more than 12 months you'll need to wait until there's only 12 months left before you activate your Xbox Game Pass Ultimate with Spark. Find out more on Xbox

Cancel Xbox All Access with Spark

You can cancel Xbox Game Pass Ultimate at any time by contacting us. Your Xbox Game Pass Ultimate will continue to work until the end of your monthly renewal. Message us to cancel

You can't make your interest free term longer or shorter while you're paying off the device. But you can choose to end your interest free term early and pay off the remaining amount you owe on the Xbox console in one payment.

For full terms see spark.co.nz/xboxterms

Need more help with Xbox All Access?

• Contact Spark if you're having trouble adding, activating or cancelling your Xbox All Access. Message us
• Contact Xbox for support with using your console, Xbox Game Pass Ultimate gaming or queries about your Xbox account. Go to Xbox help