* Xbox One Backward Compatibility works with select Xbox 360 and Original Xbox games, and requires initial download of game to console. View compatibility details from Xbox.com

** Dolby Atmos for Headphones requires additional purchase from Microsoft Store.

What is Xbox All Access and how do I get it?

With Xbox All Access, you take up either an Xbox One X or an Xbox One S console and get 24 months access to Xbox Game Pass Ultimate – which includes over 100 high-quality games, and online multiplayer with Xbox Live Gold. For eligibility requirements and things you should know, see the section below.

How do I set up my Xbox console?

View the Xbox setup instructions

What is Xbox Game Pass Ultimate?

Xbox Game Pass Ultimate gives you a month to month subscription to unlimited access to over 100 high-quality console and PC games to play via your Xbox console. It includes all the online multiplayer benefits of Xbox Live Gold, with new games added all the time. Plus, exclusive member deals and discounts.

How do I activate Xbox Game Pass Ultimate and online multiplayer?

You will receive a Games Pass Ultimate token in the box with your console. Use this token to activate Games Pass Ultimate; your membership starts from the date you activate the token. Once you’ve activated, you’ll be able to access content and online gameplay.

Find out more about redeeming your code

How do I set up parental controls?

Each Xbox One console has a range of safety features that let you control what kind of content your family members can access based on the content’s recommended age. Xbox One uses these age settings to control a child’s access to specifically rated games, movies, TV shows, and music. Content restrictions also control what your child can see and purchase in the Microsoft Store. You can also enable web filtering to determine what websites children can visit, as well as an “Ask a parent” option which enables parents to control purchases in the Microsoft Store.

Find out more about Xbox One’s online safety and privacy settings

What if I have an existing Xbox Game Pass and/or Xbox Live Gold membership and I buy Xbox All Access?

If you're already an Xbox Live Gold or Xbox Game Pass member, any days remaining in your membership(s) will be converted when you redeem the monthly Ultimate membership and added to your Ultimate membership up to a maximum of 36 months. Xbox Game Pass Ultimate memberships are limited to 36 months.

For example, if you have 3 months of Xbox Live Gold already on your account when you activate your 24 month Xbox Game Pass Ultimate, you will have a total of 27 months of Ultimate on your account before you need to renew your membership.

If you’re already an Ultimate member, wait until your existing membership has a prepaid balance that is less than 12 months before redeeming the 24-month Ultimate membership through Xbox All Access. You will be unable to redeem with more than 12 prepaid months of Ultimate.

To check your prepaid balance, go to your Xbox account

Note, once converted to Ultimate, Xbox Live Gold and other Game Pass memberships cannot be reverted. Visit the Xbox Game Pass page for more

Will Spark offer an Xbox Series X All Access bundle?

We are excited about the upcoming Xbox Series X launch. We expect to launch a ‘Series X All Access’ pre-order as soon as the NZ launch date and pricing is known.

I have an error code on my device, how do I fix this?

If you’ve encountered an error or status code, visit the Xbox support page and enter the error code exactly as shown.

I can’t remember my Microsoft login or password

To retrieve your login or password, visit the Xbox support page for step-by-step instructions.

What happens if my console breaks?

Microsoft can help you directly with technical support and troubleshooting. Chat to Microsoft help

Questions about Xbox All Access? Get in touch:

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