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Report a scam

Spark will investigate your scam when you report it. If you scam differs to the reports listed on our Scam Alerts page our team will write up a description and upload this to the scam alert page as soon as possible.

If you know it’s a scam:

  • For email scams sent to an Xtra Mail email address, send a screenshot of the email to reportphishing@xtra.co.nz.
    • Don't forward the email, as it will likely be picked up as spam and blocked.
  • You can also report the scam to Netsafe https://www.netsafe.org.nz/report/
  • If you receive an email from Spark but you don't have an Xtra Mail account, please contact your email provider.
  • To report phone scams email scamhelp@spark.co.nz

If you’re not sure if it’s a scam:

  • If you are not sure the communication is legitimate check our Scam Alerts page
  • If you’re still unsure, call the company back to verify the call.
    • If the person on the call gives you a number to ring, don’t use this - Google the company and call them from a number on their website.
    • For Spark contact us
  • If in doubt, hang up the call or delete the email.

You think you’ve been scammed:

  • If you think you have shared a password, make sure you change it for that account, and any other accounts if you use the same password in more than one place, such as your computer, email, or social media accounts.
  • If you've given bank account or credit card details, contact your bank straight away.
  • If you’ve done anything on your computer at their request, then you should immediately disconnect your computer from the internet and seek assistance from a computer services company who can safely remove the software and secure your computer.
  • Once you have done the above report the scam to your telecommunications provider. For Spark, email scamhelp@spark.co.nz and at Netsafe
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