We greatly value the trust New Zealanders place in Spark and we work hard to protect your personal information and keep it private.
Like all New Zealand organisations, including telecommunications companies, there are times when we need to assist the New Zealand government and law enforcement agencies. Sometimes, this means sharing customer information with them. This assistance is provided for specific reasons. For example, to help agencies carry out their statutory duties, investigate crimes and fraud or find missing persons.
Sharing information with government agencies is not something we do lightly. We take a strict approach to how we assess and manage these requests to protect the privacy of our customers. For example, we only voluntarily share your personal information if you’ve said we can or in exceptional circumstances such as where there’s an immediate threat to public health, safety or lives. Other than that, we only share personal information with government agencies when we’re legally compelled to.
We want to be open and upfront about this process. That’s why we publish these reports.
If you have questions about these reports, please email firstname.lastname@example.org