What if I’m moving to an area that doesn’t have the service that I currently use?
When you move, we'll recommend the best plan and technology for your new place. Depending on your new address, Spark offers Fibre, our Wireless network or copper ADSL/VDSL. Not all services are available at all addresses.
How long will it take to get set up?
The set up time depends on your address and the type of service you're choosing. We just need to know the date you're moving so the connection can be activated. With Spark Wireless, you'll be ready to go within an hour of plugging in your modem.
Do I need to be at home for the Fibre installation?
Once the plan is agreed, the technician will connect the Fibre cable from the street to your land. You don't need to be at home for this. The contractor may call you if something from the plan needs to change. Learn about setting up Fibre
Can I take my phone number with me?
We'll do our best to let you keep your landline number. But in some cases, it's not possible to keep the same phone number – even if moving within the same suburb. If this happens, we'll assign you a new one.
What do I do with the equipment at my current address?
If it's personal equipment like a modem, take it with you. For example, if you have a Wireless modem, and you plan to continue using Wireless at your new address, then you can take your modem.
If it's property of your local Fibre company, then you won't be able to take it with you. For example, you can't take the Fibre Optical Network Terminal (ONT) built into your property. Fibre customers would take their modem but not the wall-mounted box.