Moving house? Let us help you.


While moving to a new home is exciting, it can also be one of life's biggest challenges. At Spark, we want to make the process as smooth as possible for you.

Whether you're joining Spark or are an existing customer, we can help get broadband set up at your new place. For a limited time, existing customers can also get a $300 in-store voucher. All you need to do is tell us your moving date and your new address. 

Note: Please get in touch with us as soon as you know your move date. The time it takes to connect and activate your service at your new address varies depending on the technology available.

 

Moving house checklist

If you're moving house there can often be lots of things to consider. To help you with your move, we've put together a checklist to ensure you've ticked every box. Read our moving house checklist

 

Why choose Spark?

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From Netflix and Spark Sport to XBOX All Access, enjoy your favourite entertainment, together with your favourite people. Get exclusive deals on movies, shows, sports and gaming on an eligible broadband plan. 

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Important things to know
 

What if I’m moving to an area that doesn’t have the service that I currently use?

When you move, we'll recommend the best plan and technology for your new place. Depending on your new address, Spark offers Fibre, our Wireless network or copper ADSL/VDSL. Not all services are available at all addresses.

How long will it take to get set up?

The set up time depends on your address and the type of service you're choosing. We just need to know the date you're moving so the connection can be activated. With Spark Wireless, you'll be ready to go within an hour of plugging in your modem.

Do I need to be at home for the Fibre installation?

Once the plan is agreed, the technician will connect the Fibre cable from the street to your land. You don't need to be at home for this. The contractor may call you if something from the plan needs to change. Learn about setting up Fibre

Can I take my phone number with me?

We'll do our best to let you keep your landline number. But in some cases, it's not possible to keep the same phone number – even if moving within the same suburb. If this happens, we'll assign you a new one.

What do I do with the equipment at my current address?

If it's personal equipment like a modem, take it with you. For example, if you have a Wireless modem, and you plan to continue using Wireless at your new address, then you can take your modem.

If it's property of your local Fibre company, then you won't be able to take it with you. For example, you can't take the Fibre Optical Network Terminal (ONT) built into your property. Fibre customers would take their modem but not the wall-mounted box.

$300 in-store voucher terms

The $300 in-store voucher is only available to existing Spark broadband customers who complete a Broadband Move Address. Limited time offer. Voucher expires on the earlier of: (i) 18 October 2021; and (ii) if you terminate you Spark Broadband connection. Voucher will be emailed to you within 30 days of your Broadband Move Address order being complete. Voucher must be redeemed in-store and is not transferable or redeemable for cash or Spark credit. Can't be used to pay for your broadband or/and mobile plan(s) or to pay for any other items on your Spark bill. Voucher can only be applied to one transaction for a single product. Any balance that remains on the voucher after the redemption will be forfeited. A lost, stolen or destroyed voucher will not be exchanged or refunded. Only one voucher per account.