Will I have to get a new contract when I move?
If you're moving to a new technology, you may have to get a new contract. Our dedicated move team will recommend the plan and term that will work best for you.
What if I’m moving to an area that doesn’t have the service that I currently use?
When you move, we'll recommend the best plan and technology for your new place. Depending on your new address, Spark offers Fibre, our Wireless network or copper ADSL/VDSL. Not all services are available at all addresses.
How long will it take to get set up?
The set up time depends on your address and the type of service you're choosing. We just need to know the date you're moving so the connection can be activated. With Spark Wireless, you'll be ready to go within an hour of plugging in your modem.
Can I take my phone number with me?
We'll do our best to let you keep your landline number. But in some cases, it's not possible to keep the same phone number – even if moving within the same suburb. If this happens, we'll assign you a new one.
What do I do with the equipment at my current address?
If it's personal equipment like a modem, take it with you. For example, if you have a Wireless modem, and you plan to continue using Wireless at your new address, then you can take your modem.
If it's property of your local Fibre company, then you won't be able to take it with you. For example, you can't take the Fibre Optical Network Terminal (ONT) built into your property. Fibre customers would take their modem but not the wall-mounted box.
How much notice do I need to give?
Please get in touch with us as soon as you know your move date. The time it takes to connect and activate your service at your new address varies depending on the technology available at your new address.