These terms explain how Cloud Phone works. Together with our Business General Terms, they form part of the Cloud Phone contract. In buying these services, you understand and agree to these terms.
These terms prevail where they are inconsistent with our Business General Terms
Service description
Cloud Phone is a cloud-based, private branch exchange (PBX) solution. It delivers PBX features and functionality on your Yealink IP desk phone, desktop and/or mobile device. The service includes standard and premium user profiles as well as extra features.
You must have at least two users and can select any combination of profile types.
Plan components
Standard user profile
Charged per user, per month on at least a 24-month contract. See full list of features
Premium user profile
Charged per user, per month on at least a 24-month contract. See full list of features
Lite user profile
Charged per user, per month on at least a 24-month contract. Only available on Business Unlimited Mobile plans. See full list of features
Site package
As well as the above user profiles, all customers get a site package. A site package is a feature for each Cloud Phone solution for the length of the plan. A site package is charged per month and is in addition to user profile charges and it includes the following:
Additional features
You can buy other features such as:
Note: All extra features include a monthly rental fee.
Installation
One-off site audit* and installation fees will apply. The cost will depend on whether you need a remote or onsite installation and the number of users you have.
*Site audits are only needed where IP phones are being installed at your location.
Calling charges
The monthly user charge includes calls to local, national and mobile numbers in New Zealand and Australia. Charges are on a per minute basis for all other international calls. Calls made through the Cloud Phone apps will be treated as a call that came from New Zealand.
Customer requirements
These terms explain how Cloud Phone works. Together with our Business General Terms, they form part of the Cloud Phone contract. In buying these services, you understand and agree to these terms.
These terms prevail where they are inconsistent with our Business General Terms
Service description
Cloud Phone is a cloud-based, private branch exchange (PBX) solution. It delivers PBX features and functionality on your Yealink IP desk phone, desktop and/or mobile device. The service includes standard and premium user profiles as well as extra features.
You must have at least two users and can select any combination of profile types.
Plan components
Standard user profile
Charged per user, per month on at least a 24-month contract. See full list of features
Premium user profile
Charged per user, per month on at least a 24-month contract. See full list of features
Lite user profile
Charged per user, per month on at least a 24-month contract. Only available on Business Unlimited Mobile plans. See full list of features
Site package
As well as the above user profiles, all customers get a site package. A site package is a feature for each Cloud Phone solution for the length of the plan. A site package is charged per month and is in addition to user profile charges and it includes the following:
Additional features
You can buy other features such as:
Note: All extra features include a monthly rental fee.
Installation
One-off site audit* and installation fees will apply. The cost will depend on whether you need a remote or onsite installation and the number of users you have.
*Site audits are only needed where IP phones are being installed at your location.
Calling charges
The monthly user charge includes calls to local, national and mobile numbers in New Zealand and Australia. Charges are on a per minute basis for all other international calls. Calls made through the Cloud Phone apps will be treated as a call that came from New Zealand.
Customer requirements
These terms explain how Cloud Phone works. Together with our Business General Terms, they form part of the Cloud Phone contract. In buying these services, you understand and agree to these terms.
These terms prevail where they are inconsistent with our Business General Terms
Service description
Cloud Phone is a cloud-based, private branch exchange (PBX) solution. It delivers PBX features and functionality on your Yealink IP desk phone, desktop and/or mobile device. The service includes standard and premium user profiles as well as extra features.
You must have at least two users and can select any combination of profile types.
Plan components
Standard user profile
Charged per user, per month on at least a 24-month contract. See full list of features
Premium user profile
Charged per user, per month on at least a 24-month contract. See full list of features
Lite user profile
Charged per user, per month on at least a 24-month contract. Only available on Business Unlimited Mobile plans. See full list of features
Site package
As well as the above user profiles, all customers get a site package. A site package is a feature for each Cloud Phone solution for the length of the plan. A site package is charged per month and is in addition to user profile charges and it includes the following:
Additional features
You can buy other features such as:
Note: All extra features include a monthly rental fee.
Installation
One-off site audit* and installation fees will apply. The cost will depend on whether you need a remote or onsite installation and the number of users you have.
*Site audits are only needed where IP phones are being installed at your location.
Calling charges
The monthly user charge includes calls to local, national and mobile numbers in New Zealand and Australia. Charges are on a per minute basis for all other international calls. Calls made through the Cloud Phone apps will be treated as a call that came from New Zealand.
Customer requirements
Operating system |
Edge 14 |
IE 11 |
IE 10 |
Safari 10 |
Chrome |
---|---|---|---|---|---|
Windows 7 | X | X | X | - | X |
Windows 10 | X | - | - | - | X |
macOS x v10.12 Sierra |
- | - | - | X | X |
Spark responsibilities
We're responsible for installing the Cloud Phone service and maintaining the associated hardware. We aren't responsible for your internal network. The following will be completed by us as part of the Cloud Phone installation process:
We're also responsible for maintaining the operation of the following:
Service targets
Cloud Phone service
This section covers the functional performance targets of your Cloud Phone service. This doesn't include availability of the data service your Cloud Phone is running across.
The following don't count as service failures or availability measurements:
Spark responsibilities
We're responsible for installing the Cloud Phone service and maintaining the associated hardware. We aren't responsible for your internal network. The following will be completed by us as part of the Cloud Phone installation process:
We're also responsible for maintaining the operation of the following:
Service targets
Cloud Phone service
This section covers the functional performance targets of your Cloud Phone service. This doesn't include availability of the data service your Cloud Phone is running across.
The following don't count as service failures or availability measurements:
Spark responsibilities
We're responsible for installing the Cloud Phone service and maintaining the associated hardware. We aren't responsible for your internal network. The following will be completed by us as part of the Cloud Phone installation process:
We're also responsible for maintaining the operation of the following:
Service targets
Cloud Phone service
This section covers the functional performance targets of your Cloud Phone service. This doesn't include availability of the data service your Cloud Phone is running across.
The following don't count as service failures or availability measurements:
Service attribute |
Attribute definition |
Performance target |
---|---|---|
Cloud Phone | The service is available for your use and is functioning within this product specification. | 99.9% |
Data services
This section covers the functional performance targets of the data connection your Cloud Phone service is using.
Data services
This section covers the functional performance targets of the data connection your Cloud Phone service is using.
Data services
This section covers the functional performance targets of the data connection your Cloud Phone service is using.
Service attribute |
Attribute definition |
Performance target |
---|---|---|
Managed service | The service is available for your use and is functioning within this product specification. | 99.4% |
Unmanaged service (over the internet) | The service is available for your use and is functioning within this product specification. | Best efforts |
Calling
All Cloud Phone users get a fixed landline phone number. All calls made from your IP phone, mobile app and desktop applications are billed as fixed line calls based on the rates in your contract.
Cloud Phone mustn't be used for the following:
Moves, adds and changes and associated fees
We'll charge you a one-off fee for any changes like adding or removing a user. Fees for plan changes are based on the rates in your contract and are either Self service, Simple, Standard or Complex requests.
Self service changes
The following requests can be completed in provided portals and are your responsibility:
Simple changes
Standard changes
Complex changes
Minimum term and purchase requirements
You need to buy and maintain at least two Cloud Phone User Profiles on a minimum 24-month contract. If you cancel your service or reduce the number of profiles by more than 40% within the 24-month period, you'll be charged the following early termination fees:
Jabra headset warranties
All Jabra headsets bought from us for use with the Cloud Phone service have 24 month warranties. Any warranty claims must be made directly with Jabra through the Jabra ServiceNet portal. You can find that here: Jabra ServiceNet portal
Once the warranty is claimed, a new headset will be delivered within five to 10 workings days. The warranty on the new headset will align with the original device. For example, if the original device was 18 months into a 24-month warranty period, the new device will have a six month warranty.
Service limitations
The following features aren't available from the mobile app:
The following features aren't guaranteed on the Cloud Phone service:
Exclusions
Other terms
Calling
All Cloud Phone users get a fixed landline phone number. All calls made from your IP phone, mobile app and desktop applications are billed as fixed line calls based on the rates in your contract.
Cloud Phone mustn't be used for the following:
Moves, adds and changes and associated fees
We'll charge you a one-off fee for any changes like adding or removing a user. Fees for plan changes are based on the rates in your contract and are either Self service, Simple, Standard or Complex requests.
Self service changes
The following requests can be completed in provided portals and are your responsibility:
Simple changes
Standard changes
Complex changes
Minimum term and purchase requirements
You need to buy and maintain at least two Cloud Phone User Profiles on a minimum 24-month contract. If you cancel your service or reduce the number of profiles by more than 40% within the 24-month period, you'll be charged the following early termination fees:
Jabra headset warranties
All Jabra headsets bought from us for use with the Cloud Phone service have 24 month warranties. Any warranty claims must be made directly with Jabra through the Jabra ServiceNet portal. You can find that here: Jabra ServiceNet portal
Once the warranty is claimed, a new headset will be delivered within five to 10 workings days. The warranty on the new headset will align with the original device. For example, if the original device was 18 months into a 24-month warranty period, the new device will have a six month warranty.
Service limitations
The following features aren't available from the mobile app:
The following features aren't guaranteed on the Cloud Phone service:
Exclusions
Other terms
Calling
All Cloud Phone users get a fixed landline phone number. All calls made from your IP phone, mobile app and desktop applications are billed as fixed line calls based on the rates in your contract.
Cloud Phone mustn't be used for the following:
Moves, adds and changes and associated fees
We'll charge you a one-off fee for any changes like adding or removing a user. Fees for plan changes are based on the rates in your contract and are either Self service, Simple, Standard or Complex requests.
Self service changes
The following requests can be completed in provided portals and are your responsibility:
Simple changes
Standard changes
Complex changes
Minimum term and purchase requirements
You need to buy and maintain at least two Cloud Phone User Profiles on a minimum 24-month contract. If you cancel your service or reduce the number of profiles by more than 40% within the 24-month period, you'll be charged the following early termination fees:
Jabra headset warranties
All Jabra headsets bought from us for use with the Cloud Phone service have 24 month warranties. Any warranty claims must be made directly with Jabra through the Jabra ServiceNet portal. You can find that here: Jabra ServiceNet portal
Once the warranty is claimed, a new headset will be delivered within five to 10 workings days. The warranty on the new headset will align with the original device. For example, if the original device was 18 months into a 24-month warranty period, the new device will have a six month warranty.
Service limitations
The following features aren't available from the mobile app:
The following features aren't guaranteed on the Cloud Phone service:
Exclusions
Other terms