Return a purchase

Returns policy

• Your purchase agreement becomes effective at the end of your call or online purchase journey.
• You have rights under the Consumer Guarantees Act. If you change your mind regarding this purchase, you can cancel this agreement within seven days of delivery by calling Spark on *123 to arrange the return of your mobile device and/or SIM.
• To be eligible to return the mobile device, the original security seal or shrink wrap must still be intact. Please check the packaging to ensure you have the correct device and colour before opening. If the seal is broken, we will not be able to accept the device back.
• If any usage is made from the SIM, an early termination fee or repayment of a mobile phone subsidy may be applied to cancel this agreement.
• Our terms and conditions will be delivered with your new device and/or SIM.

You can't open the box during this time. To view the device closely, please visit a Spark store.

How to return a purchase

• Keep the packing slip as you must return this with the mobile as proof of purchase for warranty purposes.
• Call us on *123 to cancel your agreement within seven days of the date on the packing skip, and then we can arrange a courier bag to collect the mobile. Refer to the letter you received with your new mobile.

This policy does not apply to mobile devices purchased in store. Please contact the store where you purchased your device directly to discuss the in-store returns policy.