In this policy
2. Who this policy applies to
3. What kind of personal information we collect
If you’re browsing our website
If you are only browsing and reading information on our website, then we collect and store the following information about your visit:
If you're using third party login providers
4. How we use and share your personal information
Our general use and disclosure
We use and disclose your personal information to measure the number of visitors to different parts of the website and for a number of different purposes connected with the provision of telecommunication services. For example, we use it to measure and improve the effectiveness of our marketing communications and advertising, including through personalising our website.
Although we may use and disclose anonymised aggregated information about usage patterns, we do not disclose personal information outside our group, except for the reasons set out below in this section. We do not sell information which identifies you personally.
We may make more extensive uses of personal information and disclose it more broadly if we are concerned, for example, about security issues. If we think it is necessary, we can disclose personal information to government, law enforcement and emergency response agencies, such as the Police or the Department of Internal Affairs. It may be necessary for us to disclose your personal information if we have reasonable grounds to believe that doing so is necessary to prevent or lessen the threat to someone’s life or health or for public safety or to comply with legal obligations that we have over time.
If you choose to provide us with personal information such as your email address, for example by filling out an electronic query or order form, we will use that personal information to communicate with you, including in relation to all the goods and services which we provide to you or which we consider might be of interest to you. This may include electronic marketing communications, such as email marketing.
In addition, our website uses a range of third party cookies such as Adobe Analytics, Facebook cookies, and Google Analytics for Display Advertisers. These third party cookies include the following features:
Cookies are used to analyse your use of our website and to serve ads when you visit our website. The information may be used to serve you ads in relation to our products or services when you visit our website and third party websites. The information we collect and share with third parties through cookies is anonymised and aggregated and does not include personal information which is likely to identify you.
5. How we store and keep your personal information safe
How long we keep your personal information
We usually keep your personal information for as long as it’s needed in connection with the purposes for which it was collected or as otherwise required by law. After that, we delete or anonymise the personal information.
Our storage and security measures
We work hard and follow industry best practice to ensure the personal information we hold is secure. Most of your personal information is stored on our own servers here in New Zealand. If we do need to store your information in the cloud (online) we carefully select trusted data centre providers and take all reasonable precautions to ensure the safety and integrity of your information.
If we become aware of a data breach that we think could compromise your security, we’ll tell you as soon as we can. We may also report the breach publicly, if we consider it appropriate to do so or if we’re required to by law.
Transport Layer Security (TLS) is the most accepted way of ensuring the confidentiality and integrity of the information transmitted on the web. On our website, it operates when you're surfing the website as well as when you complete and submit forms. We are using TLS with Entrust Certificate Authority with at least SHA-256 bit Cipher.
When visiting our website or shopping on our online store, look for the padlock symbol at the left hand side of the address bar in your browser and look for the domain ".spark.co.nz" before the first forwardslash (/) sign. These checks will ensure that the site is secure and Spark is providing the information inside the page.
6. Your privacy: your rights
Accessing and correcting your personal information
You can access or ask us to update or correct your personal information by:
We will contact you to verify your identity and advise of any charges that may apply. Occasionally, we may withhold information for legal reasons.
Making a privacy complaint
If you have any concerns or feel your privacy has been compromised in any way, please let us know.
How to contact us
7. Your privacy: your choices
Turning off cookies
How do I unsubscribe from email marketing communications?
There are two ways you can unsubscribe to our email messages
If you have difficulty unsubscribing using any of the methods above please call us on 0800 800 123, or chat with us at spark.co.nz/help
How do I unsubscribe from SMS marketing communications?
If you want to stop receiving marketing communications sent via text message, reply STOP to the text.
If you have difficulty unsubscribing, please call us on 0800 800 123, or chat with us at spark.co.nz/help
8. Changing this policy
We may change this policy at any time by changing or removing existing terms or adding new ones. Changes may take the form of a completely new policy. We will tell you about any changes by posting an updated policy on our website. Any change we make applies from the date we post it on the website.