Data usage on Unplan Wireless Broadband.
Your Unplan Wireless Broadband has rules for how much data you can use set out in the terms and conditions. These rules allow us to protect our network so all Wireless Broadband customers can have a good experience using our service.
If your data usage exceeds 350GB in one month or 300GB a month for three consecutive months, we may change you (at our discretion) to Fibre or a different plan.
What happens if you use too much data?
If you use more data than the terms and conditions allow, we'll contact you by email or SMS.
1. We'll let you know you've used more than 350GB during your monthly usage period.
To stay on your current plan, you'll need to reduce the amount of data you use.
Tips for managing your data usage:
- Keep track of your data usage. We have some great tools via MySpark online or the Spark app to help you keep track of your usage. Check my usage
- Be mindful of activities that could be using a lot of your data, such as constant downloading of large files, apps updating in the background or a lot of high-speed online gaming.
- If you’re watching or streaming a lot of TV shows or movies in ultra-high definition, consider adjusting the quality or resolution.
2. We'll give you options if you've used more than 350GB again the next month.
If you've used more than 350GB of data for a second monthly usage period, your current plan isn't right for you. We'll send you another email or SMS to let you know. You'll then have 30 days to decide what to do.
Your options are:
- Change to another broadband technology. You won't need to pay any contract exit fees. To see what's available at your address, use our online checker or chat with us.
- Stay on this plan, but if you use more than 350GB next month we'll change it. The new plan will reduce your speed to 5Mbps when you go over 350GB.
If you prefer to stay on this plan, you can. If your usage is still higher than 350GB in the next monthly usage period, we'll change your plan so it reduces your speed to 5Mbps when you use over 350GB in each monthly usage period.
At 5Mbps you can still do most things, like browse the internet, check your emails, message people and stream music. However, when you're streaming videos you’ll only be able to watch at standard definition and it may affect some online gaming. You can try out this option and see if it works for you. There's no fixed term so you can cancel with 30 days’ notice.
- Leave Spark Broadband. If you want to leave Spark because of this change to your plan, we won’t charge you any termination fee on your current plan. If you’d like to take this option please chat with us