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Manage call features: copper landline

You can set up call features for your copper landline. Find out how to manage these call features. You can also find the forms you need to manage 0900 calls, call restrictions and toll bars.

Manage My Favourites

With My Favourites you can choose three numbers you can call any time from your landline and talk for up to two hours per call for $6 per month. The numbers you choose must be either Spark mobile numbers or New Zealand landlines.

You can manage your My Favourites numbers online using the My Favourites form. View form

Set up call diversions

Before you can use call diversion, you need to set up diversion numbers on your landline. There are nine spots you can use to set up your diversion numbers: 161–169.

Note: If you have a dual number set up, diversions from this number won't occur. If you divert a call outside of your free calling area, it won't be included in your free national calling minutes.

  1. From your landline, dial 181, followed by the slot number you want to use, eg, 161.
  2. Enter the phone number you want your calls to divert to, followed by the # key.
  3. Once you hear a tone that has one long beep, a short beep and another long beep, then end the call.
  4. Do this for each number you want to divert to.

Turn on call diversions

  1. From your landline, dial the slot number for the number you've set up to divert to, eg, 161.
  2. Listen for the confirmation dial tone. It will have one long beep, a short beep and another long beep. Then, either end the call or wait until you connect to the diversion number.

Turn off call diversions

  1. From your landline, dial 160.
  2. Once you hear a tone that has one long beep, a short beep and another long beep, then end the call.

Remote diversion

  1. If you're calling from within New Zealand, dial 083215 and wait for the voice prompt.
  2. Enter your phone number and then enter your PIN.
    • Note: If you haven't done a remote diversion before, the PIN is 1234.
  3. Select 1 to access call diversion.
  4. Wait until you hear a dial tone.
  5. If you haven't set up call diversion slots:
    • Enter 181.
    • Enter the slot number, from 161–169, you want to assign a number to.
    • Enter the phone number you want to divert to, followed by the # key.
  6. Enter the slot number that relates to your diversion number, eg, 161.
  7. Listen for the confirmation dial tone. It will have one long beep, a short beep and another long beep. Then, either end the call or wait until you connect to the diversion number.

To turn off call diversion from another phone repeat steps one to six above. Once you hear a tone that has one long beep, a short beep and another long beep, enter 160. Wait for the dial tone and then end the call. To turn off call diversion from overseas, you'll need to contact us to do this for you. Use Live Chat now

Hide your phone number

For a single call, you can dial 0197 and then enter the number you're calling.

To hide your phone number every time you make a call, fill in the Hide your number form. View form

If you're set up to always hide your number you can disable this for individual calls. Dial 0196 and then enter the number you're calling.

Note: Calls to 111 and Spark will still show your phone number.

Call restriction

There are four types of call restriction:

No directory access

Restricts all calls except:

  • 111 (emergency services).
  • 0800 and 0508 numbers.
  • Spark and Telstra calling cards.
  • 08320 and 083210 (voice services).

Allow directory access

Restricts all calls except:

  • 018 (national directory).
  • 111 (emergency services).
  • 0800 and 0508 numbers.
  • Spark and Telstra calling cards.
  • 08320 and 083210 (voice services).

International: No directory access

Restricts the following:

  • 001–009 (international direct dial).
  • 016 (international price required and others).
  • 0170 (international operator).
  • 0501 (Spark international access).
  • 0172 (international directory).
  • 018 (national directory).

International: Allow directory access

Restricts the following:

  • 001–009 (international direct dial).
  • 016 (international price required and others).
  • 0170 (international operator).
  • 0501 (Spark international access).

You can also restrict or allow chargeable calls.

  1. From your landline, dial 1880 to restrict chargeable calls. Or dial 1881 to allow chargeable calls.
  2. Enter your four-digit PIN.
  3. Once you hear a tone that has one long beep, a short beep and another long beep, then end the call.

Three-way calling

  1. When you're on a call, select the Recall or Flash button.
  2. Call a third person.
  3. When this call connects, select the Recall or Flash button.
  4. If the third person doesn't answer, select the Recall or Flash button twice to go back to the first call.
  5. If the person who started the three-way call hangs up, the whole call ends.

Note: You can select the Recall or Flash button to disconnect the third call.

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