Find out how to set up a fibre landline
Set up a fibre landline by connecting to the Optical Network Terminal or through Integrated Wiring.
Connect a Fibre landline
There are two possible ways to connect your Fibre landline in your home:
You can order a fibre landline with Spark. Order a fibre landline
Option one: Connect to Integrated Wiring
If you have a face plate near your ONT then you have Integrated Wiring. This means you can plug your phone into a jackpoint and it will work like a copper landline.
Fibre landline includes voicemail service on Connector and Premium packs only. It may not be necessary to also have voicemail on your landline handset. It’s also important to note that your landline over fibre runs on electricity.
It's a good idea to have a mobile phone or Uninterruptible Power Supply in case of power outages. Stay connected in a power cut
Option two: Connect to the Optical Network Terminal
If problems persist, try these steps to resolve the issue
If you have integrated wiring and no dial tone
Plug your phone into the ONT port labeled POTS1
If you can make calls but cannot receive calls
Call the activations line to activate your Fibre landline on 0800 330 028. If you are calling from your Fibre line select option 1, otherwise select option 2
If you are unable to make calls
Please follow these steps Fix my landline
If all else fails please contact our faults team on 0800 22 55 98