Set up and manage Disney+

1. Open the Spark app
2. Select MySpark from the Menu and sign in if you're asked to.
   Note: If you don't have a MySpark account yet, you can follow these steps to create one. Set up and use MySpark
3. Select Add, activate or cancel your subscriptions in the Products menu.
4. Select Add a new subscription.
5. Follow the steps to add Disney+ Premium, Disney+ Standard or Disney+ Standard with Ads. 
6. Before you can start using Disney+ you need to activate it. Once you've finished adding your Disney+ subscription, you'll receive a notification in the next 15 minutes when it's ready to activate.

If you don't activate your Disney+ subscription within 30 days, it will be cancelled and you won't be charged for it.

1. Sign in to MySpark
   Note: If you don't have a MySpark account yet, you can follow these steps to create one. Set up and use MySpark
   
2. Select Add, activate or cancel your subscriptions under the Products section.
3. Select Add a new subscription.
4. Follow the steps to add Disney+ Premium, Disney+ Standard or Disney+ Standard with Ads.
   
5. Before you can start using Disney+ you need to activate it. Once you've finished adding your Disney+ subscription, you'll receive a notification in the next 15 minutes when it's ready to activate.

If you don't activate your Disney+ subscription within 30 days, it will be cancelled and you won't be charged for it.

You'll get a notification from Spark by email or SMS when your Disney+ subscription is ready to activate. 

Charging with Spark won't start until you've activated your Disney+ subscription. If you haven't activated it within 30 days, it will be cancelled and you won't be charged.

You must be 18 or over to sign up for Disney+.

Linking an existing Disney+ account

If you have an existing Disney+ subscription direct with Disney+, you could be double billed for this service. Read on below to find out how to avoid this.

Whether you will be double billed depends on what subscription you have and what you’re moving to:

• If you're moving to a Disney+ with Spark subscription that is a lower tier than your existing Disney+ subscription, you’ll be double billed (that is, billed by both Spark and by Disney+). An example here is moving from Disney+ Premium to Disney+ Standard with Spark. To avoid double billing you will need to cancel your existing Disney+ subscription.
• If your Disney+ with Spark subscription is the same or a higher tier than your existing Disney+ subscription you don't have to worry - this will be sorted out automatically and your existing Disney+ subscription will be paused. However, if you downgrade your Spark billed Disney+ plan in the future to a tier lower than your original Disney+ subscription (e.g. move from Disney+ Premium to Disney+ Standard), you will be double billed. To avoid double billing you will need to cancel your existing Disney+ subscription.

When you activate or make changes to your Disney+ with Spark subscription, Disney+ may notify you of any impacts to your existing Disney+ subscription and how to manage them.

1. Open the Spark app.
2. Select MySpark from the Menu and sign in if you're asked to.
   Note: If you don't have a MySpark account yet, you can follow these steps to create one. Set up and use MySpark
   
3. Select Add, activate or cancel your subscriptions under the Products section.
4. Select your Disney+ subscription.
5. Follow the steps to activate Disney+. To complete the activation of Disney+ you'll be taken to the Disney+ website to sign in or create an account.

1. Sign in to MySpark
   Note: If you don't have a MySpark account yet, you can follow these steps to create one. Set up and use MySpark
   
2. Select Subscriptions under the Products section.
   
3. Select your Disney+ subscription.
   
4. Follow the steps to activate Disney+. To complete the activation of Disney+ you'll be taken to the Disney+ website to sign in or create an account.

   Please note: Some internet browsers may block the redirect to Disney+. If you’re having issues getting to the Disney+ website to complete your activation, you’ll need to enable pop-ups on your browser or use the Spark app.

After you've placed an order to change your Disney+ with Spark subscription, when it will take effect depends on which subscription you're on now and what you're changing to.

1. Open the Spark app.
2. Select MySpark from the Menu and sign in if you're asked to.
3. Select Add, activate or cancel your subscriptions under the Products section.
4. Select your Disney+ subscription.
5. Select Change your Disney+ plan.
6. Follow the steps to choose your new Disney+ subscription.
7. What happens next:
   • If you upgraded your Disney+ to a higher tier subscription, the change will take effect within 15 minutes.
   • If you downgraded your Disney+ to a lower tier subscription, your current subscription will remain active until the end of its billing month. After that it will change automatically to the new one you chose.
   • If you had paused a previous subscription with Disney+ when you got Disney+ with Spark, and you're now changing to a lower tier subscription, this change may cause it to resume. You'll get a notification from Disney+ if that happens.

1. Sign in to MySpark
2. Select Subscriptions under the Products section.
3. Select your Disney+ subscription.
4. Select Change your Disney+ plan.
5. Follow the steps to choose your new Disney+ subscription.
6. What happens next:
   • If you upgraded your Disney+ to a higher tier subscription, the change will take effect straight away.
   • If you downgraded your Disney+ to a lower tier subscription, your current subscription will remain active until the end of its billing month. After that it will change automatically to the new one you chose.
   • If you had paused a previous subscription with Disney+ when you got Disney+ with Spark, and you're now changing to a lower tier subscription, this change may cause it to resume. You'll get a notification from Disney+ if that happens.

1. Open the Spark app.
2. Select MySpark from the Menu and sign in if you're asked to.
3. Select Add, activate or cancel your subscriptions under the Products section.
4. Select your Disney+ subscription.
5. Select Cancel Disney+.
6. Follow the steps to cancel your Disney+ subscription.
7. What happens next:
   • Your Disney+ subscription will remain active until the end of its billing month.
   • If you had paused a previous subscription with Disney+ when you got Disney+ with Spark, cancelling with Spark may cause it to resume. You'll get a notification from Disney+ if that happens.

1. Sign in to MySpark
2. Select Subscriptions under the Products section.
3. Select your Disney+ subscription.
4. Select Cancel Disney+.
5. Follow the steps to cancel your Disney+ subscription.
6. What happens next:
   • Your Disney+ subscription will remain active until the end of its billing month.
   • If you had paused a previous subscription with Disney+ when you got Disney+ with Spark, cancelling with Spark may cause it to resume. You'll get a notification from Disney+ if that happens.