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Set up and use Verified Call
Verified Call makes getting calls from Spark safer. You'll know when it's Spark calling by the branding on your screen, so you can answer with confidence.
Learn how to get started with Verified Call and what to do if you're not receiving verified calls.
Set up Verified Call
Make sure you’re using Spark app version 4.0.0 or later. If your app hasn't updated automatically, you can update it manually in your app store.
Open the Spark app and sign in. If you haven't installed the Spark app yet, see Set up and use the Spark app
Navigate to Verified Call
- Sign into the Spark app
- Tap your Profile icon in the top left
- Open Settings by tapping the icon in the top right
- Select Security & Privacy
- Select Verified Call
- Add your mobile number
- Must start with 02
- Must be an NZ mobile number
- Mobile number must be on the same phone as your Spark app
- Enter 6-digit verification code sent via text message
- Allow Notifications and Contacts in your device settings
Keep yourself signed into the Spark app so you're ready to receive Verified Calls from Spark.
Troubleshooting
If you've set Verified Call up but genuine calls from Spark are coming through as standard calls, without Spark's name, logo and reason for calling, here's what to check.
- Open the Spark app to check you're still signed in
- If you've been signed out, sign back in again
- You'll then need to set up Verified Call again using the instructions above
- Navigate to Verified Call in Security & privacy
- Check Notifications and Contacts permissions are still enabled
- Check your phone number is correct
- Check the Verified Call toggle is turned on
Instructions for older versions of the Spark app
Set up Verified Call
Make sure you’re using Spark app version 3.16.3 or later. If your app hasn’t updated automatically, you can update it manually in your app store.
- Open the Spark app and sign in. If you don't yet have the Spark app, see Set up and use the Spark app
- Navigate to Verified Call:
- Select MySpark from the menu.
- Select the Profile tab.
- Select Verified Call.
- Check the App permissions:
- If there's a green tick, the Spark app already has the permissions it needs.
- If it says Additional permissions required, select Review.
- Select Allow next to Notifications and Contacts then Allow again when prompted.
- Add your phone number:
- Next to Phone number select Set up.
- Enter your mobile number, starting with 02. You can only use a New Zealand mobile number, and it needs to be the same phone you have your Spark app on.
- Select Continue. Then check for a text message from Spark with your six digit verification code.
- Enter your six digit verification code and select Continue. If it doesn't work, select Resend code to get a new one.
- Once you've completed the above steps, the Verified Call toggle will be enabled.
- Select the toggle next to Verified Call to turn it on.
- Keep yourself signed into the Spark app so you're ready to receive Verified Calls from Spark.
Troubleshooting
If you've set Verified Call up but genuine calls from Spark are coming through as standard calls, without Spark's name, logo and reason for calling, here's what to check.
- Open the Spark app and check you're signed in on the MySpark tab.
- If you've been signed out, sign back in again.
- You'll then need to set up Verified Call again using the instructions above.
- Navigate to MySpark > Profile > Verified Call.
- Check the necessary permissions are still there. Select Review to allow any that are missing.
- Check your phone number is still there. Select Set up to add it if it's missing.
- Check the Verified Call toggle is turned on.
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