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Set up and check voicemail

Find out how to set up your voicemail, and how to check your messages.

Set up voicemail

  1. Dial 122 or 083210 from your mobile
  2. Enter the default PIN number: 1234
  3. Enter a new PIN number, and choose whether you want the PIN on or off
  4. Record your personal greeting that callers will hear

Check voicemail

  1. Dial 083210 and enter your PIN (if you have one), and select the # key
  2. From overseas, dial +64 83 083210, enter your PIN (if you have one), and select the # key

Check your voicemail from another line that has voicemail or call minder

  1. Dial 083210
  2. Select *
  3. Enter your mailbox number (your phone number without the zero at the start)
  4. Select the # key
  5. Enter your PIN
  6. select the # key

Check your voicemail from a mobile or New Zealand landline that doesn't have voicemail or call minder:

  1. Call your mobile and wait until the voicemail message starts
  2. Select *
  3. Enter your PIN
  4. Select the # key

Note: Charges apply when accessing your voicemail from overseas and from a different phone.

Forgotten your PIN?

Voicemail message lifetime

  • Pay Monthly new messages remain for 42 days
  • Pay Monthly saved messages remain for 30 days
  • Prepaid new messages remain for 14 days
  • Prepaid saved messages remain for seven days

Request a copy of messages

You can request to receive a copy of your voicemail messages via email or on a CD or USB. To get a copy, call 0800 809 806. Charges apply:

  • Email: $20 including GST
  • CD: $22.94 including GST and delivery
  • USB: $52.91 including GST and delivery
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