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Your privacy: your choices and rights
Your choices
You can make choices about your privacy through preference settings in our apps or on your device. Please note that limiting the information we receive can affect how we interact with you and your experiences of our products and services
Cookies and similar technologies
Cookies and similar technologies let us remember your preferences and tailor our content to your interests. They are usually enabled by default. Most web browsers and mobile device settings will allow you to disable them or set limits on how they work, manage settings for advertising preferences and manage opt-outs.
Read more about how to turn cookies off in:
Read more about how to turn advertising identifiers off on:
Access to photos and images
If you choose to upload a photo or image (such as a profile picture) to any Spark website, social media page or app, you may be choosing to give us access to your camera, photo library or both.
We will only store the photos or images you choose to upload. You can also remove this access through your device settings once you are done uploading.
Deleting social sign-on information
You can choose to have your social sign-on information deleted from your Spark app and MySpark online account. To do this, just message us. We’ll help you set up an account login that uses an email address and password, instead of social sign-on.
Closing your Spark app and MySpark online account
You can ask us to close your Spark app and MySpark online account by messaging us.
When this is done, you won’t be able to log in, view or manage your Spark services using the Spark app or MySpark online. We’ll delete your account login information (including any information enabling social sign-on) the name you go by in the app and some preference information, such as your profile photo and the names you gave any linked products.
Your Spark account and the products and services you have with us will remain unchanged. You can also open a new Spark app or MySpark online account at any time.
Location information settings
On your device, you can set permissions about location information we receive about you through settings on social media platforms, your device and via our website and apps.
Read more about how to manage location information on:
Promotional communications
You can unsubscribe from marketing communications. You can also decide the ways you’d like to receive offers and promotions from us.
Read more about how to manage your communications from Spark
Opt-out of all promotional messages using Live Chat
Opt-out of promotional emails using MySpark
If you’ve chosen to share your location with us and to receive marketing information, we may provide you with information about in-store and Spark Arena events or other special promotions near you. You can make choices about this sort of location information use through settings on social media platforms, your device and via our website or apps. When signing up, you can opt in by ticking the box if you want to receive exclusive offers and other marketing and promotions from us and our partners.
Directory listings
With your permission - your name, address and Spark telephone number(s) are made available to directory providers such as the Yellow and White Pages.
You may choose a directory listing status and other options for your landline or mobile number that suits you, for example you may choose not to have one.
Read more about your directory listing status and options, and how to manage them
You can check and update your directory listing in MySpark or by contacting us.Live Chat with us
Use of anonymised, aggregated mobile location data by Qrious
Qrious, a company that Spark wholly owns, uses large sets of anonymised aggregated mobile location data collected by Spark to provide insights to other organisations.
For example, there are often 6000 people in region ‘A’ at 1pm on Saturdays.
You can choose to have your anonymised mobile location data excluded from these large data sets by emailing us with your mobile number at privacy@spark.co.nz
Personalised Spark experiences on third party websites and apps
We may share your email address and mobile number with Facebook and Google. Depending on your preferences we may also receive information from them, such as age and interests, to help us personalise your experience of Spark on their platforms and on other websites and platforms. This can be done, for example, by showing you relevant content, offers and ads from Spark.
You can opt-out of us sharing this information with Google and Facebook. If you opt-out, you may still see ads and other information from us, but it may be less relevant to you.
Read more about how these services are provided by Facebook.
View Facebook technology terms
Opt-out of Spark sharing your information with Google and Facebook. Use the form here
Household View
As part of Household View (which you can opt-out of), we form a view of your household based on personal information that we collect about you and those you live with to provide you with products, services and offers that we think are most relevant to your needs. For example, offers that save you money based on the size of your household. To do this, we may form a view of your household, for example from your address information and information about your location and online interactions, and those of members of your household.
If you’re not comfortable having your information used in this way, you can opt-out here
MySpark and Live Chat
You can take control of your account by using MySpark on the Spark website and in the Spark app. It allows you to make some choices about your personal information. It also lets you do other useful things like viewing your bill, checking your mobile usage and changing plan options.
Live Chat also lets you make choices about your personal information and you can contact us about requests or queries you may have.
Live Chats on third party platforms (e.g. Facebook)
When you choose to live chat with Spark from a third party platform, such as Facebook, the nature of these platforms means that the platform provider you use may have visibility of any personal information shared in the live chat. Please refer to the third party’s privacy policy. For example see Facebook privacy policy
Accessing and correcting your personal information
You can access or ask us to update or correct your personal information by:
- Emailing us at cic@spark.co.nz
- Writing to the Spark Investigations Centre, PO Box 550, Wellington 6011.
We will contact you to verify your identity and advise of any charges that may apply. Occasionally, we may withhold information for legal reasons.
Find out more about accessing and correcting your personal information
Making a privacy complaint
If you have any concerns that your privacy has been compromised in any way, please let us know.
- Our Privacy Complaints process will ensure your concerns are addressed promptly. Read the Privacy Complaints Process
- You can also request investigation by the New Zealand Privacy Commissioner at any time during or after raising a complaint with us. Visit New Zealand Privacy Commissioner
How to contact us
If you have general feedback or questions about this policy, or your privacy and rights, please email us at privacy@spark.co.nz