Where this Policy says Spark, “we” or “us”, it means Spark New Zealand Trading Limited, Spark New Zealand Limited and our related group of companies.

Personal information is any information that can be used to identify you. For example, your name, address, phone number and email address are all personal information. Personal information can also include information about you, for example, what phone numbers you call.

Spark collects, uses and shares your personal information in ways that follow legal requirements. This includes the Privacy Act 2020 and the Telecommunications Information Privacy Code 2003.

Go to Privacy Act 2020

Go to Telecommunications Information Privacy Code 2003

The Privacy Policy applies whenever you interact with us or use our products and services. This includes our mobile, broadband and landline services, and our digital platforms (such as our websites and apps). The Privacy Policy doesn’t apply when you interact with or use services provided by:

• Spark Sport. View Spark Sport's privacy policy
• Bigpipe. View Bigpipes's privacy policy
• Skinny. View Skinny's privacy policy 
• Xtra Mail. View Xtra Mail's privacy policy
• Qrious. View Qrious' privacy policy 
  

When you use services provided by our business partners, like Netflix or Spotify, their privacy policies will apply to your use of their services.

Our Web Privacy Policy applies to anyone visiting our Spark website. Go to Web Privacy Policy

This Privacy Policy forms part of the terms and conditions applicable to all Spark products and services that you agree to when you sign up.

Even if you aren’t a Spark customer, this Policy applies to any personal information you provide to us or that we collect when you interact with us or use our products and services. For example, if you:

• Use Spark services that another person in your household or your employer pays for.
• Are an authority on someone else’s account (as nominated by the Spark account holder).
• Contact us – for example, to enquire about our services.
• Register online to receive information about our products and services.
• Download or interact with us through one of our digital platforms, including, for example, our apps.
• Take part in a Spark survey or trial or enter a competition or promotion.
• Use the promotional area at Spark Arena.

We collect information directly from you when you:

• Sign up for a Spark product or service. This may happen online, through our website, MySpark online, or through our other digital platforms such as the Spark app. It may also happen in Spark stores, through Spark dealers, our contact centres (such as 123), our door-to-door sales team or a mobile app.
• Communicate with one of our teams, including our virtual assistants and online chat sessions.
• Pay for our products or services.
• Enter a competition or promotion run by Spark or one of our trusted business partners.
• Complete a Spark online form or respond to a questionnaire. For example, if you tell us what kinds of customer rewards you would prefer to receive.
• Provide or submit information to us through one of our digital platforms, like our apps.

The personal information we collect may include:

• Name, address and date of birth.
• Contact (and alternative contact) information such as email address and phone number.
• Language preferences.
  
• Communication and notification preferences, including the topics you want to hear from us about and also when and how you want to hear from us.
• Personal preferences such as product alias information (when you give a name to products or services we supply to you).
• Any photos or images you choose to provide us (like when you upload a profile picture) when using Spark digital platforms, such as apps. While Spark will only store the photos or images you choose to provide us, to remove Spark’s permissions to access your camera or photo library, you may need to change the preferences on your device.
• Residency and housing status.
• Employment information, including status and employer.
• Identification documents like your driver’s licence or passport.
• Payment information like your credit card or bank account details.
• Verification information and security credentials such as your security questions and responses.
• Relevant medical conditions, including if you want a landline to use for emergency services only or are seeking Vulnerable End User status for you or a member of your household.
• Information you share with us in calls and online chats (Live Chat) with our contact centre staff or Virtual Assistants or when you email or write to us. We record contact centre calls, Live Chat and online help message requests to help improve our customer service.

We may collect information about you from other divisions of Spark New Zealand Trading Limited and companies within the Spark group.

We may sometimes collect or purchase personal information about you from publicly available sources like real estate listings or from other people, like loyalty programme partners, credit reference agencies or information aggregators. We only do this if we reasonably believe you’ve authorised us to do so, or if you’ve authorised the third party to share your information with us.

If you’re moving services to Spark, we may collect personal information from your current provider.  For example, we may confirm your account number with them. This helps us transition you smoothly.

We may also collect your personal information if we’re investigating alleged fraud. This can include information from the person who says they’ve been defrauded, verification of your passport from the Department of Internal Affairs and confirmation of order delivery status and address from courier companies for deliveries of Spark products.

We may also collect or purchase data and combine it with other information that we hold about you to help us better understand your needs and the needs of your household and those of potential customers. For example, we may:

• Obtain aggregated, anonymised information, such as census data.
• Collect information from public websites (such as data about individual house sales).
• Purchase information that is collated by third parties and may relate to identifiable individuals.

We will only collect this kind of data from trusted providers if we’re satisfied they have permission to share this information with us and the collection, use and disclosure meets the requirements of the Privacy Act.

We also create and hold information to manage your Spark account, including:

• An account number and phone numbers (if any apply).
• Your service connection and disconnection dates.
• Your billing information and purchase and payment records.
• Spark products and services you use now or have used or bought before.

If you give someone else the authority to manage your account, we’ll collect their name and contact information from you. Please make sure you have this person’s agreement before you share their information with us.

We use CCTV in Spark stores to detect and prevent theft, criminal activity and fraud.

To help improve our products, services and your customer experience, we may ask you to take part in market research. When we ask this, we take the information you share with us and combine it with responses from other people. While we may use some of the information about you and your account e.g. what plans you have with us, alongside your survey answers to help us with our analysis, we don’t hold a copy of your responses with  your account information.

This is the technical information about your device, and how it interacts with our networks, products and services. This could include information like performance related settings and the networks to which your device connects.

This is information such as how much data you’ve used or how many calling minutes or texts you’ve used. It can include what you’ve used the service for, such as whether you’ve streamed music or browsed the web.

This is information such as the phone numbers you’ve called and sent texts to, or phone numbers you’ve received calls and texts from. Please see the section on Your content for how we deal with the content of your texts and phone calls. Go to Your content

This is created when:

• You use our mobile and wireless networks. Information is generated about network activity (such as calls, SMS, data usage) at a particular cell site and when this activity occurs.
• You use Spark public WiFi network hotspots.
• You call 111. This turns on GPS location capability which is used solely to notify emergency services of your location and help them respond to your call.

This is the IP address, unique identification numbers, online identifiers (including device IDs), browser information and other similar or alternative identifying information of the devices used to access Spark’s network services and the dates and times you were using our network services.

This may include details of the device you use and its attributes, like your provider, device ID and your device’s technical and performance-related settings (including your language preferences).

Like many companies, when you visit or use our websites, apps or our other digital platforms or receive email communications from us, we collect and store information about your experience. We do this using several kinds of technologies or software for this, for example:

• Advertising cookies
• Analytics cookies
• Web beacons
• Clear gifs

A cookie is a small packet of information that our digital platforms send to your web browser, app or device. It lets our digital platforms recognise you when you visit or interact with us and keep track of your preferences. A web beacon is a small image file embedded onto a webpage or email that tracks what you do on that webpage or how you interact with the email.

We use cookies and web beacons to collect and store information about your visit to, or use of, Spark digital platforms, including:

• Your device’s IP address or the mobile device type you’re using to connect to the internet.
• Your device's mobile advertising identifiers (MAIDs).
• The dates and times you log on and off spark digital platforms.
• Your internet service provider (ISP).
• Location data based on where your user session originated.
• Your operating system and browser type.
• Your browsing behaviour on any Spark digital platform, including the date and time and pages or screens visited.
• If applicable, the search engine or other search data used to locate any Spark digital platform.
• The last page you visited before coming to a Spark digital platform, but only if you came to our site by clicking on a link or URL on another webpage, email or another identifiable digital resource.
• Your account settings, app settings, push notification preferences, other communication preferences, viewing history, interaction history, app usage, profiles, service experience and quality, technical and performance-related information. We’ll only collect this information where applicable, depending on your products, services and communication channels.
  

If you enable cookies in your web browser or otherwise elect to be remembered by one of our digital platforms, you don’t have to re-enter your username every time you visit or use our websites or apps. We use cookies and other similar technologies that store your login details locally on your device so that information isn’t passed to us. Please note, cookies and other technologies will only work like this if they’re enabled. This is usually the default setting. You can turn cookies off. Plus, other digital platforms will usually include an option not to be remembered.

Read more about how to turn cookies off using Google Chrome

Read more about how to turn cookies off using Microsoft Internet Explorer

Read more about how to turn cookies off using Mozilla Firefox

Read more about how to turn advertising identifiers off on your Apple device

Read more about how to turn advertising identifiers off on your Android device

Location data, like your GPS location, is created or collected when you give us permission to access your location when you use Spark digital platforms. For example, we may ask your permission to access your location data when you want to use one of our location-based services, such as when:

• You want information about our service and network events (e.g. a service outage) that may impact you; or
• You want information about services near you, such as our nearest store, business hubs, WiFi zones or tech recycling stores (or to interact with us at those locations).
  

You can control your location data permissions through your device and app settings. Your options are to:

• Give us permission to always access your location data,
• Give us permission to only access your location data while you are using our digital platforms,
• Give us permission to only access your location data on a once-off basis (when required for a specific purpose); or
• Not provide us with access to your location data.

You can sign into MySpark online and our apps using third party login providers such as Facebook , Apple or Google. When you do this, we collect authentication information from the third party login providers such as your email address, profile photo (if you have one) and a login token. Spark does not store any passwords from third party login providers.

We may also receive additional information from Facebook, Google and other login providers, including your age, gender, assumed interests and browser language. We’ll only receive that information, if you’ve given consent in your Google, Facebook or other login provider privacy settings.

Go to Google privacy settings

Go to Facebook privacy settings

We may use your supplied data, usage data and Spark online experience data to consider you as both an individual and as a member of a household.  This helps us provide you with services and offers that we think are most relevant to your needs.   For example, offers that save you money based on the size of your household.  To do this, we might form a view of your household based on data such as address information provided by you or others, your interactions with Spark and others, and location data from your devices, apps or from others.

If you are not comfortable having your information used in this way, you can opt out. You can do this by clicking the link below.

Opt out of having information about you used to form a view of your household

We use and may share your supplied data, usage data and Spark online experience data to provide you with products and services, including to:

• Verify your identity and manage your account.
• Deliver products and services to you.
• Enable you to communicate with people on other telecommunications networks.
• Process applications and online transactions.
• Charge you for our services, send you bills and process your payments.
• Offer and provide you with rewards, discounts and other benefits.
• Enable you to earn rewards and participate in any third-party loyalty programme or to receive any third-party products and services that you’ve signed up for.
  
• Communicate with you about our products and services, including if you contact us.
• Install products and services like broadband at relevant properties.
• Monitor how you use our network and alert you if we observe unusual or potentially fraudulent or unpermitted usage.
• Understand your use of our services to make sure you’re adhering to our terms and conditions. This includes our Fair Use Policies, which can be found in the terms and conditions for the relevant service.

We may use your supplied data, usage data and Spark online experience data to improve our customer service, products and services, including to:

• Help you when you report a problem and offer you better deals and more cost-efficient ways of receiving Spark products and services.
• Investigate and address customer concerns. 
• Analyse and understand the types and number of enquiries we receive.
• Understand what you think of our products and services.
• Help us find ways to simplify and improve our services and to better understand your needs.
• Innovate, develop and improve current and new products and services.
  

We may use your supplied data, usage data and Spark online experience data to:

• Operate, maintain, develop, test and optimise our services, processes, systems, platforms and networks. For example, we may use buffering and streaming experience information to make network management decisions.
• Manage traffic over our network and network capacity, and plan for how we use our network in the future.
• Secure and protect our systems, platforms, networks and Spark sites. This includes managing, improving and monitoring their operation, security and integrity.
• Monitor, detect and prevent fraudulent or illegal use of our services, network and Spark sites.
• Detect and prevent attacks against our networks, systems and platforms, and threats to their security or integrity. This may include monitoring traffic over our network and communications between customers and third parties. It may also include sharing information (like the IP address responsible for a cyber-attack) so other organisations can protect themselves.
• Ensure compliance with our terms and conditions.

We may also need to share your personal information with other telecommunications service providers to monitor or investigate fraud or other offences.

With your agreement, we may make your name, address and Spark telephone number(s) available to providers of directory assistance and listing services, like the Yellow and White Pages. These providers may make this information publicly available in online directories, through a published phone book or through directory assistance services.

You can choose a directory listing status for your landline or mobile number that suits your preferred level of privacy (for example you can choose not to have a directory listing). Find out more about your options on our website. You can check and update your directory listing in MySpark. If you don’t have a MySpark ID, you can register up for one then come back to this page and click the link below to opt out. Or, if you don’t have internet access or need help, you can check and update your directory listings by getting in touch with us.

Read more about how to manage your directory listing status

Check and update (via MySpark) your directory listing status

Register for MySpark ID

Check and update (via Live Chat) your directory listing status

We may use your supplied data, Spark online experience data and usage data to let you know about:

• Any changes that might affect your service.
• Other information about your service, for example telling you that we have processed your order or providing you with technology updates.
• Spark offers, products and services we think will interest you or members of your household. This may include promotional messages about special offers and events (including ones near you), rewards, competitions, promotions and other information from the Spark group of companies.
• Our in-store and Spark Arena events or other special promotions near you (but only if you decide to share your location with us and have opted-in to receive information and communications from us).
  

Our promotional messages may not always include an unsubscribe facility. But you can opt-out of all promotional messages by getting in touch with us. Or you can opt out of promotional emails only by updating your settings in MySpark online, or your communication and notification preferences in our apps. If you don’t have a MySpark ID, you can register up for one then come back to this page and click the link below to opt out. You can also click ‘unsubscribe’ on marketing emails or reply STOP in response to a marketing text message.

Read more about how to manage your communications from Spark

Opt out (via Live Chat) of all promotional messages

Opt out (via MySpark) of promotional emails

Register for MySpark ID

We may use your supplied data, Spark online experience data and usage data to:

• Give you relevant information and optimise your experience when you visit or use Spark digital platforms.
• Help us understand and save your preferences for future visits and use.
• Understand your interests and personalise the content and offers presented to you.
• Improve our online customer experiences and Spark digital platforms.
• Measure the effectiveness of advertising on Spark and third party digital platforms.
  

We may use your supplied data, Spark online experience data and usage data to:

• Present you offers and information about Spark products and services we believe will interest you or members of your household when you visit other websites, apps or digital platforms.
• Make information about our products or services relevant to you or members of your household when we promote them on Google and Facebook.
  

We sometimes run advertising campaigns where we share your email address and mobile number with Google and Facebook to help us show you relevant content, offers and ads when you visit other websites. This also helps us avoid showing you information about Spark products and services you’ve already signed up for.

Facebook and Google may provide us with aggregated, anonymised information about people who responded to the advertising campaign. This can include age brackets, gender, assumed interests and affinities for each campaign response type. This information won’t identify you. For example, Google or Facebook may tell us that most people who clicked on the ad were aged 30-40 and like news sites. Google and Facebook collect this information based on your browser language and online behaviour. Google and Facebook only provide this information about people whose privacy settings allow it. You can change your permissions in your Facebook and Google settings.

We use this aggregated, anonymised information to:

• Understand the effectiveness of our content, offers and advertising.
  
• Provide relevant content, offers and ads to other people who may have similar interests, based on those who responded to the ad.
  

The information we share with Google and Facebook is provided to them so they can deliver these services to Spark. Spark is not selling this data to Google or Facebook, nor allowing them to use it for any other purpose. Please note, Spark doesn’t use Facebook “Event Data” services.

Read more about how Google provides these services

Read more about how Facebook provides these services

You can opt out of us sharing information about you with Google and Facebook for these purposes. You can do this by clicking the link below, then enter your MySpark ID. If you don’t have a MySpark ID, you can register up for one then come back to this page and click the link below to opt out.

Opt out (via MySpark) of Spark sharing your information with Google and Facebook

Register for Spark ID

Note: If you only have a landline with Spark, and no other services, then you’ll already be opted out from this initiative.

We may use your supplied data and Spark online experience to:

• Assess your ability to pay for some of our services and, if you’ve agreed, we may share your information with credit reference agencies to run credit checks.
  
• Report bill payment timing (known as Positive Credit Reporting) and payment defaults to credit reference agencies.

Credit reference agencies may keep records of the information we give them. They may also use and share it with other organisations for credit checking and fraud prevention purposes.

If you use 0900 services or have unpaid bills, we may use your supplied data to:

• Refer your unpaid bills to a debt recovery agency for collection, including your name, contact details, address, account number and the amount owed.
  
• Sell overdue debts to other organisations.
• Enable 0900 providers to collect charges for calls you have made to them. If an 0900 call (where the party you’re calling charges you for the call) is charged to you or made from your phone using the Spark network and you don’t pay for it by the payment due date, we may share your name, address and information about the call with the 0900 provider so they can collect the money you owe from you directly.

We may use your supplied data and Spark online experience data to:

• Build credit and fraud controls and decision-making systems.
• Help us assess risk when potential or existing customers apply for services in the future.
• Enhance our fraud prevention and detection controls.

We may also share supplied data and online experience data with credit reference agencies. This helps us and the agencies build relevant models, and can help the agencies build models to help Spark and other organisations make credit and fraud protection and detection decisions.

We may share your supplied data, Spark online experience data, usage data and your content to enable law enforcement, government and emergency services agencies to do their work as follows:/span>

• If we’re required to by any applicable law, court or authority or by any applicable stock exchange listing rules. For example, the Police may require us to disclose personal information in response to a production order under the Search and Surveillance Act 2012, to help with the detection and prevention of crime and the prosecution of alleged offenders.
  
• We may voluntarily share your personal information in certain limited circumstances, including:
  • In exceptional circumstances and where we have reasonable grounds to believe it’s necessary to prevent or lessen a serious threat to public health, public safety, or a person’s life or health (including your own). For example, to help the Police locate a missing person.
  • Where you’ve consented to the disclosure.
  • To the New Zealand Police or other relevant government agencies, if we believe you’ve committed fraud against Spark (for example, setting up an account in someone else’s name) or attacked or attempted to destabilise our network.
    
  • To confirm you’re a Spark customer to the New Zealand Police or a government agency. They can then determine whether to issue a warrant requiring additional information.
    
  • To enable the New Zealand Police to access directory listing information (name, address and phone number) where there are reasonable grounds to believe it’s necessary for them to access that information for law enforcement purposes or to prevent or lessen a serious threat to public health, public safety, or a person’s life or health. If you’ve selected a listing status of “confidential” with no emergency services access, then we won’t share your listing information.
    Read more about how to manage your directory listing status
  • Where emergency services advise that a 111 call was made from a number that appears to have been disconnected. We may confirm to them whether an attempted 111 call was made from your number and share your name, address and phone number so they can respond to the call.

We may use and disclose your supplied data, usage data and your content to comply with our legal obligations, including:

• Complying with any court order that requires us to share your personal information (including your content) with another person or an organisation.
  
• Meeting our contractual and legal obligations (for example, if you participate in a loyalty programme).
  
• Exercising our lawful rights or those of any of our related companies or parties.
  
• Where we need to disclose that information as part of the sale of a Spark business or asset.
  

We may use your supplied data to manage your status as a Vulnerable End User of Spark services (if applicable). This is to ensure you’re not placed at undue risk when we connect, disconnect, maintain and repair any faults with your Spark service. To do this, we may need to share your personal information with other service providers to identify your service connection. If necessary in your situation, we may also share any medical details relevant to your connection, such as the presence of a medical device.

Read more about Vulnerable End Users

Anonymised, aggregated data is a set of data about many people. It excludes personal identifiers, such as name, address and phone number. This protects your privacy. We may use anonymised, aggregated data for purposes such as internal and external reporting, and to make decisions about how to manage Spark and deliver product and services, for example:

• Improving our products, services and customer experience.
• Building decision making systems that help us to assess future applications for service.
  
• Enhancing our fraud prevention and detection controls.

We may also use anonymised, aggregated data to provide insights to other organisations – such as our advertisers, customers and partners.

Mobile and wireless location data

For example, as you use our mobile and wireless services, we collect information about how you’re using our networks. This includes your mobile and wireless location data generated from use of our mobile and wireless networks and our Spark public WiFi network hotspots. In addition to the uses set out in this Privacy Policy, we may also use anonymised, aggregated mobile and wireless location data sets to improve our network such as to plan where to increase our mobile network capacity and enhance our customer experiences. We may also share insights gained from analysis of this data to help other organisations better understand, plan for and meet the needs of their customers and the public.

Qrious

We provide anonymised, aggregated mobile location data to Qrious, a Spark-owned data and analytics organisation. Qrious analyses this and other non-Spark data (e.g. aggregated demographic data) for insights that can help organisations improve infrastructure and services. For example, making decisions about health, transport and infrastructure investment. You can opt out from having your information included in the data set provided to Qrious.

Opt out of having your anonymised mobile location data excluded by emailing: privacy@spark.co.nz

In additions to the reasons set out above, we may share your personal information with third parties

• Where you have consented to the information being shared, subject to appropriate confidentiality obligations.
• Where the reason for sharing the information is related to the purpose for which we originally collected it.

We store most of your personal information on our own servers here in New Zealand. From time to time we may need to store personal information in the cloud (online). This may involve storage in data centres outside New Zealand. We take care to carefully select data centre and storage service providers whom we trust with your information.

We apply strict security measures and follow industry standards to keep your personal information secure. To help with this, we ask that you:

• Keep unique account information such as your account number, PIN and password secure. Don’t share them with anyone.
• Always select strong, unique passwords or PINs. Make sure you’ve never used them on any other services or platforms now or in the past.
• Don’t reuse your password or PIN for any other services or platforms.

We may assume that any verbal or online request or instruction we receive is authorised by you, if it’s accompanied by suitable verification (like your Spark account number, personal identification number or password).

We work hard and follow industry best practice to ensure the information we hold is secure.

If we become aware of a data breach that we think could compromise your security, we’ll tell you as soon as we can. We may also report the breach publicly, if we consider it appropriate to do so or if we’re required to by law.

Generally, we only keep your personal information for as long as it’s needed. That means once we’ve carried out the purpose for which we first collected it; we get rid of it. We do this by deleting it or by making it anonymous.

More specifically:

• We keep billing records for seven years.
• We keep text messages for approximately one month. That lets us verify and address any delivery issues.
• We generally keep recordings of telephone and Live Chat conversations between our contact centres and customers for up to 3 years. We may keep them longer to investigate a complaint, for customer service coaching or if legislation or industry codes require us to.

If you’re a Spark customer, we may continue to hold, use and share your supplied data after our agreement with you ends, and you stop being a Spark customer. We do this so that that we can discuss matters relating to your former account, and so it’s easy to re-connect your account, if you wish to join us again in the future. We may also use this information to contact you with offers; and to help improve our credit, fraud management controls and decision-making/credit scoring models.

If you enable cookies and similar technologies on your device, you don’t have to re-enter your username every time you visit our websites or apps. Remember, we use cookies and other technologies that store your details locally on your device. This ensures that information isn’t passed on to us. It’s usually the default setting for cookies to be enabled, but you can choose to turn them off and other digital platforms will usually include an option not to be remembered.

Read more about how to turn cookies off using Google Chrome

Read more about how to how to turn cookies off using Microsoft Internet Explorer

Read more about how to turn cookies off using Mozilla Firefox

Mobile advertising identifiers can also be managed on your device.

Read more about how to turn mobile advertising identifiers off on your Apple device

Read more about how to turn mobile advertising identifiers off on your Android device

If you choose to upload a photo or image to any Spark site (for example a profile picture) when you use the Spark app, Spark will receive access to your camera and/or photo library. Whilst Spark will only store photos or images you choose to provide us, to remove Spark’s permissions to access your camera or photo library, you may need to change the preferences on your device when you use the Spark app.

You can control your location data permissions through the settings on your device and app settings. Your options are to:

• Give us permission to always access your location data,
• Give us permission to only access your location data while you are using our digital platforms;
• Give us permission to only access your location data on a once-off basis (when required for a specific purpose); or
• Not provide us with access to your location data.
  

You can choose whether you’d like to be kept up to date with the latest offers and promotions from Spark.

You can opt out of all promotional messages by getting in touch with us. Or you can opt out of promotional emails only by updating your settings in MySpark online or on your communications and notifications preferences via Spark digital platforms, such as our apps. If you don’t have a MySpark ID, you can register up for one then come back to this page and click the link below to opt out. You can also click ‘unsubscribe’ on marketing emails or reply STOP in response to a marketing text message.

Read more about how to manage your communications from Spark

Opt out (via Live Chat) of all promotional messages

Opt out (via MySpark) of promotional emails

Register for MySpark ID

If you decide to share your location with us and have opted-in to receive information and communications from us, we may use your location data to provide you with information about, or relating to, our in-store and Spark Arena events or other special promotions near you. You can control your location data permissions through your device and app settings. See ‘Online location data’ above for your control options.

You can choose a directory listing status for your landline or mobile number that suits your preferred level of privacy (for example you can choose not to have a directory listing). Find out more about your options on our website. You can check and update your directory listing in MySpark. If you don’t have a MySpark ID, you can register up for one then come back to this page and click the link below to opt out. Or, if you don’t have internet access or need help, you can check and update your directory listings by getting in touch with us.

Read more about how to manage your directory listing status

Check and update (via MySpark) your directory listing status

Register for MySpark ID

Check and update (via Live Chat) your directory listing status

Spark shares anonymised, aggregated mobile location data with Spark-owned company Qrious. These are large sets of data that Qrious use to provide insights to other organisations. For example, there are often 6000 people in region ‘A’ at 1pm on Saturdays. These insights help organisations improve infrastructure and services. You can choose to have your anonymised mobile location data excluded from these large data sets by emailing us.

Opt out of having your anonymised mobile location data included by emailing: privacy@spark.co.nz

We may sometimes share your email address and/or mobile number with Google and Facebook. This is to help us personalise your experience of Spark on those platforms, other websites and digital platforms with relevant content, offers and ads from Spark.

You can opt out of us sharing information about you with Google and Facebook for these purposes. If you opt out, you may still see ads and other information from us, although it won’t always be as relevant to you. You can opt out by clicking the MySpark link below then entering your MySpark ID. If you don’t have a MySpark ID, you can register up for one then come back to this page and click the link below to opt out.

Opt out (via MySpark) of sharing your information with Google and Facebook 

Register for Spark ID

We may use your supplied data, usage data and Spark online experience data to consider you as both an individual and as a member of a household. This helps us provide you with services and offers that we think are most relevant to your needs. For example, offers that save you money based on the size of your household. To do this, we might form a view of your household based on data such as address information provided by you or others, your interactions with Spark and others, and location data from your devices, apps or from others.

If you are not comfortable having your information used in this way, you can opt out. You can do this by clicking link below.

Opt out of having information about you used to form a view of your household