Delivery information

Free nationwide delivery is available for all mobile and accessory orders. For all other orders, please see the delivery costs on checkout.

Spark standard delivery

• When your order is confirmed and dispatched, we'll send you an email. The email will confirm your delivery information and will include your CourierPost Track and Trace number.
• When in stock, our partner CourierPost will deliver your order in 1-3 working days. Rural addresses can take up to five working days. CourierPost deliver to any street, rural address or PO Box in New Zealand. CourierPost always ask for a signature on delivery. If no one is available to sign for your order, they'll leave a Card to Call.
• Oversized item delivery: Items like TVs are delivered by our partner, Mainfreight. It can take 5-10 working days to arrange the delivery with Mainfreight. They'll contact you to arrange a time for delivery. You'll receive tracking details from Mainfreight once delivery has been confirmed. 

You can manage all aspects of your delivery via the NZ Post website. You can add delivery instructions, choose an authority to leave the parcel, or opt to redirect to a new address. Visit the NZ Post website

Extended delivery and pre-order

This can happen when items are in short supply. While we do our best to get your favourite products to you quickly, delivery times can be extended, depending on availability. 

Orders are processed in the order they're received. This also applies to pre-orders where stock is not available.

Modem delivery

Find out about getting a modem delivered. View modem delivery information