Please configure

Short on time? Send us a message.

Message us in the Spark app, Facebook, WhatsApp, Apple Messages, or KakaoTalk.

Phone numbers

In most cases, it's best to message us using the Spark app or a messaging app. Message us

Alternatively, you can arrange for us to call you. Book a call back



0800 800 123

We're available: Monday to Friday, 8am to 7pm, and 8am to 6pm on Saturday and Sunday

Faults, lost/stolen mobiles



0800 22 55 98


We're available 24/7 for this service




0800 287 463


We're available:

Monday to Friday: 8am–6pm



0800 800 123

We're available:

Monday to Friday: 8am–7pm and 

Saturday and Sunday: 8am–6pm

Customer Resolutions


PO Box 1473

Christchurch 8140 



0800 000 000


From overseas


If you're overseas, we recommend
messaging. Message us

From Australia 1800 730 064                                                 

Directory assistance


National 018





Calling assistance


National 010

International 0170


Roaming helpdesk


From within New Zealand: 0800 466 324

From overseas*: +64 3 371 0866

*Note: If calling from overseas, the call will be free from a Spark mobile.


Asian languages


We are proud to offer support for
Korean and Chinese languages. To speak to a Customer Advisor, select from the below options.

中 文 服 务

0800 168 168

选项1 – 普通话

选项2 – 广东话

星期一至五 8.30am-6pm

微信  公众号 Spark New Zealand. 

한국어 서비스

카카오톡  채널, Spark NZ

또는 스캔 QR 코드

월-금 8:30am-6pm 

Payphone faults


0800 661 661