Click and Collect stores during the COVID-19 lockdown

Our online store is operating as per normal and hardware purchases can be made via the spark.co.nz website and shipped by courier.

Visit the Spark online shop

At Alert Level 2, Spark stores are open to the public, but opening hours may vary. For details on the operating hours of your local store, visit spark.co.nz/store-finder

However, to keep our people and customers safe, stores are operating with additional safety protocols such as limiting the number of people in store and maintaining social distancing and hygiene requirements in line with the Government’s Alert Level 2 guidelines.  
 
To enable contact tracing (if required) we are capturing the contact details of every person who enters a Spark store or Business Hub.  Spark is collecting this information to:

  • determine whether you may visit Spark premises
  • mitigate the spread of COVID-19
  • manage the health and safety of Spark people and visitors

Spark will hold this information securely and it will be deleted after two months. If you are not comfortable sharing this information, we respect this decision, but regret that we cannot allow you to visit our Spark stores during this time and request that you please contact us by other means.  

Additionally, those customers who are feeling unwell with cold/flu like symptoms, are currently being tested for, diagnosed with or have been exposed to someone with COVID-19, are advised to remain at home in isolation and may not be permitted entry to Spark stores. Customers who are unable to shop in store can sign in to MySpark online, use the Spark app, chat with us online, or call our customer care team on 123.

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Like our retail stores, Spark Business Hubs are open during Alert Level 2, but with additional safety and hygiene protocols such as limiting the number of people in the Hubs, social distancing, contact tracing and the use of hand sanitiser. As part of this, our teams are working on a split roster with some working remotely. As explained above, Spark Business Hubs will be collecting contact details of every person who enters the premises.  Business customers who need support can contact your account manager, call 0800 Business or book a call online.  

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