Last updated 30 September 2022
We understand that some of our customers will be facing new or continued hardships because of Covid-19, inflation and rising cost of living. Our team is here to help.
If your financial situation has changed, please contact us. You can message us in the Spark app, or call us on 123 to discuss your individual situation. Message us
If you need more data or if you think your broadband needs have changed, there might be a better plan for you. Check your address to see what options are available. Check my address
Note, early exit fees and modem charges may apply.
To review your data usage, check out MySpark or the Spark app. For information on paying your bill visit our Help page: Ways to pay my bill
Alternatively, our Financial Hardship Policy provides several options for eligible customers who are experiencing financial hardship. This could be either a short-term payment extension or other support such as a long-term payment extension by applying for financial hardship support.
To apply for financial hardship support, complete the Financial Hardship form.
Spark’s not-for-profit broadband product Skinny Jump aims to bridge the digital divide for New Zealanders who don’t have access to broadband at home because cost is an issue.
Skinny Jump is available through a community partner network, which is overseen by Digital Inclusion Alliance Aotearoa (DIAA) and includes over 300 contact points nationwide, spanning community libraries, schools and budgeting services, amongst others.
Skinny Jump is available to anyone who finds that cost is a barrier to having a broadband connection at home – including families with school aged children, job seekers, senior citizens, refugees, new migrants, people with disabilities and people living in social housing.
Jump comes with 15GB of free data each month, and costs just $5 for 35GB of data after that, with the option to renew up to six times a month. It comes with a free Wireless Broadband modem and is entirely prepaid, so there are no long-term contracts or credit checks needed. All it takes to get set up is to register through a partner and plug in the modem.
If you currently do not have a broadband connection at home, to check if Jump is available at your address and find the details of your nearest local partner to get set up please visit the website.
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