Helping customers stay connected by removing data limits on capped broadband plans, waiving late payment fees and not terminating services for those experiencing financial hardship.
We're helping our customers stay connected as they transition to new ways of working, learning and connecting through the initiatives below:
These measures have been introduced from Monday 23 March 2020 and will remain in place until 30 June 2020, to ensure Spark customers stay connected.
We have comprehensive protocols in place to protect our people.
With New Zealand at Alert Level 2, the vast majority of our people, outside our specialist and business-critical functions, are now working from home.
For those who must work from site to continue providing our essential services, we continue to follow advice from the Ministry of Health around social distancing and strict hygiene protocols.