How we're supporting our customers and New Zealand

Helping customers stay connected by removing data limits on capped broadband plans, waiving late payment fees and not terminating services for those experiencing financial hardship.

We're helping our customers stay connected as they transition to new ways of working, learning and connecting through the initiatives below:

  • Removing additional data charges for customers who are on data-capped broadband plans and go over their data limits from 23 March until 30 June, so they won’t have to worry about paying extra to stay connected. This applies to both small and medium business and consumer broadband customers who are on data-capped plans. During this time regular Unplan data tier charge increases will apply for customers who move to higher data tiers during the month;
  • From 23 March until 30 June, Spark will waive late payment fees and will not terminate service for customers experiencing financial hardship during the COVID-19 pandemic.  If our customers are experiencing hardship, they should call 128 to discuss their individual circumstances and available options.

These measures have been introduced from Monday 23 March 2020 and will remain in place until 30 June 2020, to ensure Spark customers stay connected.

See more information and FAQs

How we're keeping our people safe

We have comprehensive protocols in place to protect our people.

With New Zealand at Alert Level 2, the vast majority of our people, outside our specialist and business-critical functions, are now working from home.

For those who must work from site to continue providing our essential services, we continue to follow advice from the Ministry of Health around social distancing and strict hygiene protocols.