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Find out how to back up your emails, set up email forwarding, move your emails to another provider and create an automatic response in your Xtra Mail.
There are a couple of ways to save your emails, depending on how many you want to keep. Choose the best method for you. These features are only available for active Xtra Mail accounts.
To ensure a smooth transition, we highly recommend activating a "Vacation Notice" to notify senders of your updated email address. Additionally, please continue monitoring your Xtra Mail inbox(s) until they are closed, as we cannot guarantee the delivery of all emails when using mail filters or auto-forwarding to your new inbox.
Instead of saving your entire mailbox, you can choose to save a few emails that are important to you. To do this you have a couple of options.
Use this option if you use an email app like Microsoft Outlook or Mail on Mac.
You'll need to use an email app on your computer, like Microsoft Outlook or Mail on Mac. The POP email protocol will download all the emails from your inbox and save it to your computer or device. If there are lots of emails to download, it could use a lot of data when setting your email up for the first time.
It's not recommended to carry out this option on your smartphone.
Please note: If you're downloading your emails, we strongly recommend selecting the option that keeps a copy of the email on the Xtra Mail server. This means the email is not deleted from the Xtra Mail server. Emails would then be deleted 90 days after the mailbox is closed. For Outlook this option is normally “Leave a copy of messages on the server”.
If you want to set up Xtra Mail in Microsoft Outlook or Mac Mail, use the POP3 settings below. You can also get assistance from the Outlook and the Mac Mail support websites:
These are the standard settings used by most email apps:
Choose to forward all your incoming (new) email messages to another email address. Here's how:
Note: If you close your Xtra Mail, email forwarding will no longer be active.
Set up a vacation responder to reply to emails automatically. Your message will be sent to anyone who contacts you. This is an excellent way to tell your friends and family about your new email address.