Back up emails

Find out how to back up your emails from your Xtra Mail.

There are a couple of ways to save these emails, depending on how many you want to keep. Choose the best method for you.

Back up a small number of emails

Instead of saving your entire mailbox, you can choose to save a few emails that are important to you. To do this you have a couple of options.

Forward the emails to a different email address

• Sign in to your Xtra Mail account
• Open the email you want to keep, or select multiple emails by clicking the tick box beside each message in the inbox.
• Select Forward. It looks like an arrow pointing to the right.

Save them to your computer

Use this option if you use an email app like Microsoft Outlook or Mail on Mac.

• Use the email app's save or download function to save an email to your computer.
• To open the email later, you will most likely need to use the application you saved it with.
• For example, if you use Outlook to save your email, you'll need to open it in Outlook.

Back up lots of emails

Use the POP email protocol

You'll need to use an email app on your computer, like Microsoft Outlook or Mail on Mac. The POP email protocol will download all your emails and save it to your computer or device.

It's not recommended to carry out this option on your smartphone.

Visit your software vendor's website for instructions to complete a POP email protocol. Find your software vendor's website below:

• For Outlook, visit the Microsoft website
• For Mac Mail, visit the Apple website