Can't access Xtra Mail

Can't access Xtra Mail? Find out how to solve problems relating to access to Xtra Mail.

Can't access Xtra Mail through webmail

If you're having trouble accessing your Xtra Mail through our webmail portal, here's some steps you can try:

Check your internet connection: Make sure you have a stable internet connection. If you’re experiencing issues connecting to webmail, try accessing other websites to ensure your internet is working. You can also consider restarting your modem.

Browser issues: Ensure your browser is up to date and clear your browser's history, cookies and cache. If the problem persists, try using a different browser. Alternatively, try using incognito/private mode on your current browser or switch to another device.

Incorrect login details: Ensure you’re entering the correct username and password. If you’ve forgotten your password, select "Can’t sign in?" in the webmail portal to reset it.

Server issues: If none of the above steps work, there might be an issue with the webmail server. Check for any outages or message us

Can't access Xtra Mail through email application

If you're having trouble accessing Xtra Mail through an email application, here's some steps you can try:

Try signing into webmail with your email and password. Go to webmail

If you're able to sign in to webmail and access your emails, the problem might be with the email application you're using. Ensure the email settings are correct on your application and contact the email application provider for further assistance. Go to email settings

Contact software vendor

• Gmail
• Microsoft Support (for example, Outlook, Mail app for Windows 10)
• Apple Support (for example, Mail, iCloud)
• Thunderbird

If you're not able to access Xtra Mail via webmail, follow the "Can't access Xtra Mail through webmail" troubleshooting steps. Go to can't access Xtra Mail through webmail