Please configure

From 10 October 2023, we're contacting Xtra Mail users to tidy up their accounts. Choose to retain, close or transfer your Xtra Mail account.

Manage your Xtra Mail account

On the Spark help site, you'll find plenty of support to manage your Xtra Mail account.

Or, if you’re looking for some extra help to close, transfer or recover your Xtra Mail account, please follow these steps.


Further Xtra Mail account support

  1. Sign in to Webmail
  2. Select the My account icon in the top right corner. It's a circle with either a picture or initials in it.
  3. Select My account from the drop-down menu.
  4. Select the Manage Account tab.
  5. Select Transfer Account.
  6. Select Confirm.
  7. Enter the account number and a mobile or landline number from the account that you wish to transfer your Xtra Mail to.
  8. Select the confirmation check box and select Confirm.
  9. Enter your Xtra Mail password and select Confirm. 

To see all the Xtra Mail email addresses linked to your Spark account, simply follow the steps below.

  1. Sign in to MySpark
  2. Once signed in hover over ‘Products and Services’ on the top left.
  3. Select Xtra Mail
  4. You'll see the different email addresses listed.

If your account has been suspended, please get in touch with our team by contacting us. Message us