Please configure

Set up a non-Spark modem

If you've got a modem you didn't buy from Spark and you want to use the Spark network to connect to the internet, find out what settings to use.

First, check your modem's user guide to make sure the settings will work with Spark's broadband.

Set up fibre on a non-Spark modem

First, check your modem's user guide to make sure your modem is compatible with fibre. If you have chosen a fibre plan with internet speeds of more than 100 Mbps, check that your modem is capable of that speed.

Use your modem's user guide to find where to change your modem's settings. Adjust the settings to match the following:

  • Operating mode: MDI/MDIX
  • PPP protocol: PPPoE
  • PPP username: user@spark.co.nz
  • PPP password: password
  • PPP auth type: PAP
  • PPP mode: Always on (dial on demand disabled)
  • Encapsulation: 802.1Q
  • PCP marking: 0
  • VID (or VLAN): 10
  • MTU: Auto or 1500

Note: You may not need to fill out all these fields. You don't need a specific PPP username and password, but you won't be able to connect if either field is blank.

Set up VDSL on a non-Spark modem

Any VDSL modems need to align with Telepermit PTC274 certification. You'll need your modem's user guide, and then adjust the modem's settings to match the following:

  • Operating mode: VDSL2
  • PPP protocol: PPPoE
  • PPP username: user@spark.co.nz
  • PPP password: password
  • PPP auth type: PAP
  • Encapsulation: 802.1Q
  • PCP marking: 0
  • VID: 10
  • MTU: 1500 or Auto

Note: You may not need to fill out all these fields. You don't need a specific PPP username and password, but you won't be able to connect if either field is blank.

Set up ADSL on a non-Spark modem

  • VPI: 0
  • VCI 100
  • Multiplexing: VCMUX
  • MTU: 1500
  • Encapsulation: RFC 2364 (or PPPoverATM / PPPoA)
  • PPP username: user@spark.co.nz
  • PPP password: password
  • PPP auth type: PAP
  • PPP mode: Always on (dial on demand disabled)
  • Operating mode (ADSL2+): Auto or G.992.5 Annex A
  • Operating mode (ADSL2): Auto or G.992.3 Annex A
  • Operating mode (ADSL1): Auto or G.992.1 (G.DMT) or ANSI T1.413 Issue 2. Don't use G.992.2 (G.Lite)

Once your modem is set up, you can connect your computer, mobile or tablet to WiFi.

For static IP and port 25 settings

  • To get your static IP or port 25 settings use the default username (user@spark.co.nz) and any password. Any password will be accepted, as long as the field isn't blank.

If you need further help setting up your non-Spark modem, contact the modem's manufacturer.

Alcatel SpeedTouch modem user guides

Find information about, and the user guides for, the Alcatel SpeedTouch modems.